Service Quality, Customer Loyalty and the Mediating Effects of Customer Satisfaction Towards Audit Firms: Perspective of Small-Medium Enterprise (SMEs) Companies in Malaysia

The purpose of this research is to explore the relationship between service quality, satisfaction and loyalty of the client to the audit firms in Malaysia. This paper uses a marketing model, SERVQUAL in order to measure service quality of audit firms in Malaysia. SERVQUAL model was used to measure...

Description complète

Détails bibliographiques
Auteur principal:	Mohamad Fazzarudin, Mohamad Sabri
Format:	Dissertation
Langue:	anglais anglais
Publié:	2014
Sujets:	HF5601-5689 Accounting
Accès en ligne:	https://etd.uum.edu.my/4027/1/s813425.pdf https://etd.uum.edu.my/4027/2/s813425_abstract.pdf https://etd.uum.edu.my/4027/
Abstract	Abstract here

Documents similaires

Audit firm retention : analysing the effect of audit quality and the mediating role of customer satisfaction
par: Zubaidah Mohd Ali
Publié: (2020)

Selection Decision and Loyalty Among Islamic Bank Customers.
par: Bidayatul Akmal, Mustafa Kamil
Publié: (2006)

Factors Affecting the Customer Loyalty In Islamic Banking in Riau.
par: Boy Syamsul, Bakhiri
Publié: (2006)

Use Accounting Information System as Strategic Tool to Improve SMEs' Performance in Iraq Manufacturing Firms
par: Hussein, Ammar Mohammed
Publié: (2011)

Internal audit effectiveness in the area of enterprise risk management
par: Mahmoud Kertali
Publié: (2018)

Antecedents and impact of AIS usage amongst Jordanian SMEs : moderating effects of environmental uncertainty and firm size
par: Lutfi, Abd Alwali
Publié: (2017)

Audit Committee Effectiveness and Audit Report Lag in Oman
par: Baatwah, Saeed Rabea Ali
Publié: (2011)

Determinants of Audit Fees in Saudi Arabia
par: Mohammed A, Alsharari Salman
Publié: (2009)

The Recent Structure of Audit Market in Malaysia
par: Hanisah, Jaapar
Publié: (2011)

Audit Reports Delay of Iraq's Listed Companies
par: Sangor, Ali M. Shahin
Publié: (2011)

Audit Reporting Lag In Malaysia: The Case Of MESDAQ
par: Wan Roshaini, Wan Ali
Publié: (2008)

The Determinants of Audit Fees : The Case of the Banking Industry in Malaysia
par: Rohami, Shafie
Publié: (2002)

Corporate governance and audit lag in Nigerian quoted companies
par: Beri, Mohammed Haliru
Publié: (2015)

Factors affecting audit quality in registered companies in Libya
par: Belfagira, Khalid Gadhwar Emhemed
Publié: (2015)

Management accounting control system and firms’s performance of SME family firms
par: Rodzi, Nurul Adillia
Publié: (2020)

Corporate governance mechanisms, firm’s characteristics and capital structure in Nigerian listed firms
par: Aminu Abdulrahim, Olayinka
Publié: (2018)

Factors Influencing Audit Technology Adoption Among Auditors In Malaysia
par: Shalini, Vseyan
Publié: (2024)

The audit committee characteristics and earnings management in post IFRS Nigeria
par: Isah, Usman
Publié: (2016)

An Investigation on the determinants of effective internal audits in the Kogi State in Nigeria
par: Samir Ikoojo, IkoojoAbu Bakar Muhammed
Publié: (2017)

Impact of ownership structure and corporate to governance mechanisms on audit pricing in Nigeria
par: Olarinoye, Salau Abdul Malik
Publié: (2013)

The effect of audit committee and external auditor characteristics on financial reporting quality
par: Mohammad, Aram Jawhar
Publié: (2015)

The impact of corporate governance and the provision of non-audit services on auditor change decision
par: Ishaya, Ishaku Vandi
Publié: (2015)

Factors influencing value added tax (VAT) compliance intention among SMEs in Nigeria
par: Gimba, Hannatu Yohanna
Publié: (2018)

An investigation on factors affecting the internal audit effectiveness: A survey on the Libyan commercial banks
par: Aburabe, Hassan Musbah
Publié: (2015)

Impact of board characteristics, audit committee characteristics and external auditor on financial reporting quality
par: Mutasher, Ali Thamer
Publié: (2016)

Corporate governance, accounting regulation, and financial reporting quality of listed firms in Nigeria
par: Jehu, Philip
Publié: (2019)

The effect of accounting ratios on firm's value: Evidence from Malaysian listed companies
par: Baba, Bello Usman
Publié: (2014)

Comparative Evaluation of Profitability Determinants : Evidence of Non-Finance Versus Finance Firms
par: Muhammad Muhaizam, Musa
Publié: (2005)

Peranan juruaudit dalam hubungan di antara kompleksiti dan kelewatan audit bagi syarikat-syarikat yang tersenarai di Bursa Malaysia
par: Azliana, Seliman
Publié: (2018)

Factors determining tax administration efficiency in Hadhramout, Yemen: Perspective of individual taxpayers
par: Salem Al-Harethi, Abobakr Ramadhan
Publié: (2018)

Exploring the Determinants of Influence of Information System on Accounting Firms: A Case of ABR Al Remal of Libya
par: Milad, Almabrouk H. A.
Publié: (2011)

The influence of ownership structures and board characteristics towards firm performance: Evidence from listed companies in Dubai
par: Abd, Zaman Sahib
Publié: (2015)

The relationship between board of director's characteristics and industrial firms financial performance listed at Amman Stock Exchange
par: Qadorah, Almontaser Abdallah Mohammad
Publié: (2016)

The determinants of leasing: Evidence from Chinese listed SMEs
par: Li, Tongxia
Publié: (2016)

Factors influencing audit quality in tax audit among IRBM’s tax audit officers in Malaysia
par: Nurul Fatiha, Sohaimi
Publié: (2022)

Determinants of goods and services tax (GST) compliance: perception of royal Malaysian customs department officers in Penang
par: Loo, Shih Yen
Publié: (2019)

Audit committee independence, financial expertise and financial restatements: empirical evidence in Malaysia
par: Noorhanim, Mohamad Zainal
Publié: (2016)

Audit Committee Characteristics And Quality Of Unaudited Financial Accounts [HF5667.15. S132 2007 f rb].
par: Saidin, Saidatunur Fauzi
Publié: (2007)

The effects of internal control systems on coorperative’s profitability: A case of Koperasi Pekan Rabu Alor Setar Berhad
par: Shafawaty, Mohamad Shabri
Publié: (2013)

The effect of risk management a awareness on financial performance of small and medium enterprises in Oman
par: Al Qubtan, Taha Redha Taqi
Publié: (2023)