After sales service : Factors influencing customers' satisfaction
This study is conducted to extend the previous research on the service quality by examining the relationship between service quality and customer satisfaction. This study focused on the measurement of customer satisfaction through service quality dimensions using SERVQUAL (tangible, reliability, res...
| 第一著者: | |
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| フォーマット: | 学位論文 |
| 言語: | 英語 英語 |
| 出版事項: |
2014
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| 主題: | |
| オンライン･アクセス: | https://etd.uum.edu.my/4049/1/s809997.pdf https://etd.uum.edu.my/4049/2/s809997_abstract.pdf https://etd.uum.edu.my/4049/ |
| Abstract | Abstract here |