Persepsi kepuasan pelanggan terhadap kualiti perkhidmatan ar-Rahn : Kajian kes di Permodalan Kelantan Berhad (PKB)

The purpose of this study was to examine the extent to which perceptions of customer satisfaction with the quality of service offered by the Ar-Rahn Permodalan Kelantan Berhad (PKB) based on demographic and six dimensions of service quality which are compliance, assurance, reliability, tangible, emp...

وصف كامل

التفاصيل البيبلوغرافية
المؤلف الرئيسي:	Siti Zuraini, Mat Salleh
التنسيق:	Dissertation
اللغة:	الإنجليزية الإنجليزية
منشور في:	2014
الموضوعات:	HF5415.33 Consumer Behavior.
الوصول للمادة أونلاين:	https://etd.uum.edu.my/4144/1/s813377.pdf https://etd.uum.edu.my/4144/2/s813377_abstract.pdf https://etd.uum.edu.my/4144/
Abstract	Abstract here

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