A relational study on service quality of contact centre representatives in Klang Valley

Contact centre industries in Malaysia are growing and the rate of growth is tremendously encouraging. With the growth rate, Malaysia has been recognized as the new Asia Pacific Contact Centre Hub. The employment among local will increased aligned with the initiative of international; global organiza...

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Bibliographic Details
Main Author:	Azlina, Omar
Format:	Thesis
Language:	English English
Published:	2014
Subjects:	HF5001-6182 Business
Online Access:	https://etd.uum.edu.my/4180/1/s811979.pdf https://etd.uum.edu.my/4180/2/s811979_abstract.pdf https://etd.uum.edu.my/4180/
Abstract	Abstract here

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