A relational study on service quality of contact centre representatives in Klang Valley
Contact centre industries in Malaysia are growing and the rate of growth is tremendously encouraging. With the growth rate, Malaysia has been recognized as the new Asia Pacific Contact Centre Hub. The employment among local will increased aligned with the initiative of international; global organiza...
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| Format: | Thèse |
| Langue: | anglais anglais |
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2014
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| Accès en ligne: | https://etd.uum.edu.my/4180/1/s811979.pdf https://etd.uum.edu.my/4180/2/s811979_abstract.pdf |