The relationship between service quality and customers' satisfaction in Islamic Banks in Tanzania

This study was intended to examine the relationship between service quality and customers satisfaction in Tanzania Islamic banks. The study applied six service quality dimensions of CARTER model developed by Othman and Owen, (2001) to achieve the intended objectives. Dar-es-salaam and Zanzibar have...

Full description

Bibliographic Details
Main Author:	Fauz, Mohd Khamis
Format:	Thesis
Language:	English English
Published:	2014
Subjects:	HF5415.33 Consumer Behavior. HG Finance
Online Access:	https://etd.uum.edu.my/4593/1/s816018.pdf https://etd.uum.edu.my/4593/2/s816018_abstract.pdf https://etd.uum.edu.my/4593/
Abstract	Abstract here

Similar Items

Customer retention in Malaysia banks: the effect of relationship marketing, service quality, price, and mediation of satisfaction
by: Chim, Weng Kong
Published: (2022)

The effect of service quality on customer satisfaction of Bank Islam Malaysia Berhad
by: Utari, Septi
Published: (2025)

Study of Customer Satisfaction in the Banking Sector in Libya
by: Akgam, Haitham Ahmed
Published: (2013)

The impacts of service quality dimensions on customer satisfaction of banking sector in Penang, Malaysia
by: Indrani, Ravinthiran
Published: (2021)

Customer Satisfaction and Service Quality : A Case Study of Bank Islam Malaysia Berhad (BIMB)
by: Fozi, Awang
Published: (2009)

The relationship between service quality, customer satisfaction, and hedonic value on generation Y customer loyalty in the context of superstores in Bangladesh: the mediating role of corporate image
by: Alam, Mirza Mohammad Didarul
Published: (2020)

Customer satisfaction of music centre service quality in Selangor
by: Tan, Keat Shuang
Published: (2020)

The influence of service quality, corporate image, trust and satisfaction on customer loyalty: Evidence from banking industry in Libya
by: Elbakoush, Abdalla Yousef
Published: (2015)

Analysing Logistics Services Quality On E-Commerce Customer Satisfaction
by: Sivasangari, Balakisnan
Published: (2024)

Relationship between Customer Satisfaction, Brand Trust and Customer Brand Loyalty
by: Khadijah, Kamisan
Published: (2010)

The influence of service quality dimensions on customer satisfaction towards tax agents
by: Nor Adwiyah, Awang
Published: (2019)

The Effect of Website Quality Service on Customer Satisfaction Study on Qatar Airways
by: Baliem, Ahmed Abubaker
Published: (2009)

The influence sevices quality of last-mile delivery services on customer satisfaction in Malaysia
by: Tan, Wei Bin
Published: (2024)

Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan
by: Alnaser, Ahmad Salih Mheidi
Published: (2010)

Factors influence consumers’ acceptance of digital banking services at Islamic banks.
by: Nur Farah Fadhlin, Mohamad Fuad
Published: (2022)

The effect of customer relationship management factors on airline customer satisfaction
by: Azhar, Muhammad Salman
Published: (2020)

After sales service : Factors influencing customers' satisfaction
by: Nur Aishah, Abdul Aziz
Published: (2014)

The relationship between e-service quality, trust and satisfaction towards consumer online shopping during Covid-19 pandemic
by: Hasliza, Md Shariff
Published: (2021)

The Impact of Relationship Marketing on Customer Loyalty in the Banking Sector
by: Nor Aza, Maulad Musa
Published: (2009)

Effects of perceived e-service quality, customer trust and e-satisfaction one-loyalty in Malaysian e-commerce industry
by: Ooi, Min Jie
Published: (2019)

Factors that affecting the customer satisfaction towards mobile network service provider
by: Iin Adriana, Nasri
Published: (2019)

Factors influencing customer satisfaction using e-hailing services in Melaka
by: Ahmad Fadzil, Mohamad
Published: (2021)

Customer Satisfaction and Preferences in Banking Industry: An Empirical Investigation on Public Sector Employees
by: Farzila, Md Zuki
Published: (2009)

A study of customer satisfaction on products and services: The case of KM Vet Pharm Sdn. Bhd.
by: Suloseni, Supermanuam
Published: (2018)

The study of encounter service quality among Malaysian' online retailers towards customer loyalty
by: Fatin Firzana, Muhammad Khairi
Published: (2021)

Relationship between customer's needs of justice, security, self-esteem, and customer delight: mediating effect of customer experience, conceptualization of customer experience in Telekom Malaysia
by: Syed Abdul Kadir, Syed Mohd
Published: (2021)

Service Quality and Satisfaction Among Postgraduate Students at Universiti Utara Malaysia
by: Hanaysha, Jalal R. M.
Published: (2011)

Effect of customer satisfaction on customer loyalty and the moderating role of customer experience in the Nigerian hotel industry
by: Gawuna, Muhammad Sani
Published: (2019)

Customer perceived benefits and customer citizenship behaviour in Pakistan airline industry : Mediating role of relationship quality and moderating role of conspicuous consumption
by: Hassan, Shahzad
Published: (2024)

The influence of customer satisfaction, brand trust and brand image towards customer loyalty
by: Nurul Sakinah, Azizan
Published: (2019)

Factors influencing customer re-patronage behavior: The mediating effect of customer satisfaction
by: Yap, Luen Her
Published: (2015)

The Effect of Customers' Satisfaction towards Customer Loyalty among Mobile Telecomunication Providers in Malaysia
by: Sarina, Ismail
Published: (2009)

The unique antecedents of customer loyalty towards mobile service
by: Mah, Pei Yew
Published: (2017)

Factors influencing customers' satisfaction towards Subaidah restaurant in UUM
by: Saidu, Nasiru
Published: (2017)

Determinant factors of customer loyalty towards telecommunications services in Malaysia
by: Mohd Khursani, Md Khakhir
Published: (2021)

An Initial Study on the Effectiveness of TM Online Customer Care Service
by: Sukhdev Singh, Karnail Singh
Published: (2008)

The influence of relationship marketing on customer loyalty: A study of Prudential BSN Takaful's customers in Kedah
by: Mohd Hafizan, Ramlan
Published: (2015)

Examining factors influencing Muslim young generations decision to choose Islamic banking products
by: Zabidi, Ahmad
Published: (2018)

Destination service quality, tourist satisfaction, tourist perceived value and tourist behavioural intention at Kuala Tahan National Park, Malaysia
by: Mohd Rahimi, Abdul Halim
Published: (2020)

Faktor-faktor yang mempengaruhi penyertaan pelanggan CIMB Bank Shah Alam terhadap Takaful
by: Mohd Jalaluddin, Mohd Isa
Published: (2018)