Faktor-faktor yang mempengaruhi kepuasan pelanggan terhadap kualiti perkhidmatan zakat: Kajian kes Pejabat Zakat Daerah Baling (PZDB), Kedah
The purpose of this study was to investigate the relationship between customer satisfaction and service quality management charity in the state. The study was conducted based on demographic and six dimensions of quality of service reliability, assurance, compliance, tangible, empathy and responsiven...
| 主要作者: | |
|---|---|
| 格式: | Thesis |
| 语言: | 英语 英语 |
| 出版: |
2015
|
| 主题: | |
| 在线阅读: | https://etd.uum.edu.my/5013/1/s815617.pdf https://etd.uum.edu.my/5013/2/s815617_abstract.pdf |