The influence of service factors towards the satisfaction of express bus passengers in Kuala Lumpur

Majlis Amanah Rakyat ‘MARA’ (The Council of Trust for Indigenous People), being one of the main government agencies, in early formation has played major roles in increasing the socio-economic status of Bumiputra’s. Several programs has been planned and provided which one of it are MARA Bus Transport...

وصف كامل

التفاصيل البيبلوغرافية
المؤلف الرئيسي:	Fairul Rafiq, Zainuddin
التنسيق:	Dissertation
اللغة:	الإنجليزية الإنجليزية
منشور في:	2015
الموضوعات:	HD28-70 Management. Industrial Management
الوصول للمادة أونلاين:	https://etd.uum.edu.my/5111/1/s810182.pdf https://etd.uum.edu.my/5111/2/s810182_abstract.pdf https://etd.uum.edu.my/5111/
Abstract	Abstract here

مواد مشابهة

Relationship of brand image, in-flight service quality and passengers' satisfaction on repurchase intention
حسب: Yen Yen, Yow
منشور في: (2019)

The influence of service quality and price fairness on customer satisfaction toward Poslaju courier service
حسب: Halimi, Mimi Juliyana
منشور في: (2019)

The impact of perceived website quality on customer satisfaction in Kuala Lumpur, Malaysia
حسب: Tiong, Li Li
منشور في: (2019)

The Influence of Leadership Style on Job Performance at the International Islamic College Kuala Lumpur
حسب: Gafor, Mohd Nor
منشور في: (2011)

Stakeholders’ perception towards sustainable business locations of purpose-built office in Kuala Lumpur, Malaysia
حسب: Heng, Jia Yun
منشور في: (2019)

The Influence of motivation, training, and feedback on employee performance among support group of ministry of works in Kuala Lumpur
حسب: Norazah, Jaapar
منشور في: (2019)

Factors influencing the satisfaction of International Students in Universiti Utara Malaysia towards Mobile Operators
حسب: Yusuf, Ismail Ali
منشور في: (2018)

Employee retention at a retail company in Kuala Lumpur, Malaysia.
حسب: Ismail @ Aziz, Ezzatul Aziza
منشور في: (2023)

Safety compliance among healthcare students in allied health college, Kuala Lumpur
حسب: Munandy, Malarvzelly
منشور في: (2020)

Motivation and job performance: a study of public sector employees in Kuala Lumpur
حسب: Li, Yang
منشور في: (2025)

The effect of service climate, organizational service orientation, service employees commitment and teamwork on employees' perception of customers' satisfaction
حسب: Nurmasturah, Mokhtar
منشور في: (2018)

Education service experience : from the aspects of students' satisfaction and loyalty
حسب: Liew , Kok Keong
منشور في: (2006)

A study on the Service Quality Satisfaction among Executive Postgraduate Students
حسب: Mohd Firdaus, Ibrahim
منشور في: (2019)

Determinant for Organizational Commitment in Higher Education Institution in Malaysia: A Case Study in Universiti Kuala Lumpur
حسب: Sharina, Osman
منشور في: (2010)

Transformational leadership, employee engagement, and turnover intention: a case of a textile manufacturing company in Kuala Lumpur
حسب: Nordiana, Abd Rashid
منشور في: (2025)

The Influence Of Internal Customer Service Experience In Public Universities In Malaysia
حسب: Mamat, Mazlina
منشور في: (2015)

The Effects Of Service Quality, Companion’s Satisfaction And Delight On Behavioural Intention In Private Hospitals For Medical Tourism
حسب: Mohamad, Wan Normila
منشور في: (2016)

Personality traits, perceived service quality, customer satisfaction and customer loyalty in Penang Hotel Industry
حسب: Yap, Gay Soon
منشور في: (2018)

The Effects of Organizational Culture, Leadership Style and Job Satisfaction Towards Organizational Commitment
حسب: Yehya, Suhaeb S.
منشور في: (2010)

Tahap Komitmen Terhadap Organisasi : Satu Kajian Di Kalangan Anggota-anggota Polis Pangkat Rendah, Kontinjen Polis Kuala Lumpur
حسب: Acryl Sani, Abdullah Sani
منشور في: (2001)

The Relationship Between Brand Evidence and Brand Hearsay Towards Brand Verdicts in Service
حسب: Nur Elyani, Hasan
منشور في: (2009)

The influence of virtual communication towards responsiveness in manufacturing community
حسب: Yong, Jee Chong
منشور في: (2013)

Perceived Justice With Service Recovery, Recovery Satisfaction And Loyalty In An Airline Company: The Moderating Role Of Failure Attributions
حسب: Davoud, Nikbin
منشور في: (2013)

Pemimpin dan Hubungannya dengan Komitmen Pekerja : Satu Kajian di Cawangan Mekanikal Ibu Pejabat Jabatan Kerja Raya Kuala Lumpur
حسب: Nor Hazlin, Mohammad
منشور في: (2004)

Third Party Logistics Service Quality And The Moderating Role Of Switching Costs Between Customer Satisfaction And Behavioural Loyalty
حسب: Chin, Sze Hui
منشور في: (2014)

Perception Of Service Quality, Value, And Satisfaction In Determining Customer Loyalty: A Study In 5-Star Hotels In Penang
حسب: Lim, Ee Hui
منشور في: (2004)

Satu Kajian Persepsi Terhadap Kemahiran Yang Diperlukan Oleh Pengurus Di Jabatan Penilaian Dan Perkhidmatan Harta Wilayah Persekutuan Kuala Lumpur
حسب: Rashib, Nang
منشور في: (2002)

The Effect Of Economic Variables And Personality Towards Subjective Well-Being: The Moderating Effect Of Job Satisfaction
حسب: Yekta, Zeinab Amini
منشور في: (2017)

The Influence Of Human Practices, Digital Intensity And Innovation On Service Recovery Performance In Malaysian Hotels
حسب: Rosli, Nuraina Nadiah
منشور في: (2024)

Key Determinants Of Citizens’ Behavioural Intentions Towards Using E-government Services’ Portal In Palestine
حسب: Abdalla, Rania Ahmad Mustafa
منشور في: (2023)

Factors Influencing Consumers' Intention To Use Self-service Technology In Saudi Arabia Retail Industry
حسب: M, Khalufi Nasser Ali
منشور في: (2022)

The influence of emotional intelligence and personal resilience towards university students leadership in Thailand
حسب: Numsakulwong, Thawee
منشور في: (2017)

A study on factors that influence talent retention among service technicians at Proton Edar Sdn Bhd
حسب: Rodzal, Had
منشور في: (2019)

The Influence Of Persuasive E-Wom Review In Social Media Toward Saudis Travel Intention
حسب: Alrasheedi, Najah Mohammed Khilaf
منشور في: (2022)

The Influences of Transformational Leadership and Big Five Personality Traits Towards Individual's Job Performance
حسب: Ibtisam Hayati, Mohd Rozi
منشور في: (2010)

The Impact Of Service Quality On Loyalty Intention And Customer Satisfaction: The Moderating Effect Of Price Fairness And Switching Cost Of Prepaid Mobile Phone Users In Thailand
حسب: Srikanjanarak, Saowanee
منشور في: (2010)

Determinants Of Logistics Information Technology (Lit) Innovation Implementation Towards Firm Performance By Logistics Service Providers (Lsps) In Malaysia
حسب: Mat Salim, Hanisah
منشور في: (2023)

Development Of Performance Evaluation And Prediction Models In Logistics Service And Supply Networks Towards A Sustainable And Robust Supply Chain
حسب: Jomthanachai, Suriyan
منشور في: (2022)

The Roles of Non-Monetory Benefit, Pay, Nature of Work and Recognition Towards Job Satisfaction Among Employee in Manufacturing Company in Penang
حسب: Nor Laila, Hussain
منشور في: (2012)

The influence of motivation, organizational environment characteristic and job satisfaction on educators in private education: A study on private educators in Kota Bharu Kelantan.
حسب: Nur Azizah, Abdul Ghani
منشور في: (2018)