Tahap kepuasan pelanggan terhadap kualiti perkhidmatan: Kajian kes di Jabatan Bendahari Universiti Utara Malaysia

The aim of this study is to assess customer satisfaction with the quality of financial management services provided by the Jabatan Bendahari, Universiti Utara Malaysia (UUM). Five dimensions of service quality (SERQUAL) the reliability, tangible, empathy, responsiveness and assurance has been appli...

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Bibliographic Details
Main Author:	Mazidah, Samsudin
Format:	Thesis
Language:	English English
Published:	2015
Subjects:	HF5415.33 Consumer Behavior.
Online Access:	https://etd.uum.edu.my/5988/1/s814274_01.pdf https://etd.uum.edu.my/5988/2/s814274_02.pdf https://etd.uum.edu.my/5988/
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