Relationship of role conflict, person-job fit and social support with work stress among travel agencies' employees in Kedah

• 第一著者: Aliaa Diyana, Zamri
• フォーマット: 学位論文
• 言語: 英語; 英語
• 出版事項: 2016
• 主題: HD58.7 Organizational Behavior.
• オンライン･アクセス: https://etd.uum.edu.my/6000/1/s818870_01.pdf; https://etd.uum.edu.my/6000/2/s818870_02.pdf

This research examines the relationship of role conflict, person-job fit and social support with work stress among 140 employees of travel agencies in Kedah (Kota Setar). It also investigates the difference in experiencing work stress between male and female employees. The level of work stress among employees is also examined. Descriptive analysis is conducted to ascertain the data normality as well as to analyze the frequencies of the respondents’ demographic profile. Multiple regression outputs show that the relationships of role conflict and social support with stress are significant, but not with person job fit. While the t-test shows that there is a difference between male and female employees in experiencing work stress. Based on the research findings several recommendations to reduce work stress in the agencies are made. Finally, the directions for future research are also discussed among employees.