Service quality on patient expectation and actual service received at Gleanegal Kuala Lumpur

An improving patient satisfaction and service quality are very important in Gleneagles Hospital Kuala Lumpur. Although this hospital has increasingly number of patient but it is very important to understand patient needs and want and thus create long term and loyal customer. The aim of this study is...

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Détails bibliographiques
Auteur principal:	Nazratulshima, Mohd Halim
Format:	Dissertation
Langue:	anglais anglais
Publié:	2016
Sujets:	HF5415.33 Consumer Behavior. RA410.55 Hospital Care.
Accès en ligne:	https://etd.uum.edu.my/6432/1/s816343_01.pdf https://etd.uum.edu.my/6432/2/s816343_02.pdf https://etd.uum.edu.my/6432/
Abstract	Abstract here

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