Service quality on patient expectation and actual service received at Gleanegal Kuala Lumpur
An improving patient satisfaction and service quality are very important in Gleneagles Hospital Kuala Lumpur. Although this hospital has increasingly number of patient but it is very important to understand patient needs and want and thus create long term and loyal customer. The aim of this study is...
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| 格式: | Thesis |
| 語言: | 英语 英语 |
| 出版: |
2016
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| 在線閱讀: | https://etd.uum.edu.my/6432/1/s816343_01.pdf https://etd.uum.edu.my/6432/2/s816343_02.pdf |