Service quality of domestic waste collection services in Batu District, Selayang Municipal Council, Selangor : the SERVQUAL approach

The aim of this study is to examine the differences between expectation of consumers of the domestic waste collection services and the actual perception of consumers after receiving the service from the appointed domestic waste collection services contractors in the study area. The SERVQUAL approa...

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Bibliographic Details
Main Author:	Mohd Zikry, Zulkifle
Format:	Dissertation
Language:	English English
Published:	2017
Subjects:	HF5415.33 Consumer Behavior.
Online Access:	https://etd.uum.edu.my/7038/1/s810951_01.pdf https://etd.uum.edu.my/7038/2/s810951_02.pdf https://etd.uum.edu.my/7038/
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