Determinants of total quality management in the Saudi public hospital : the moderating impact of knowledge management
Public hospitals in Saudi Arabia were undergoing tremendous pressure from the government and also public to improve their level of quality services. Hence, this study is undertaken as an effort to examine the factors that influence total quality management (TQM) practices in Saudi Arabia public hosp...
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| Format: | Thèse |
| Langue: | anglais anglais |
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2017
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| Accès en ligne: | https://etd.uum.edu.my/7154/1/s94353_01.pdf https://etd.uum.edu.my/7154/2/s94353_02.pdf |