HRM practices, leadership styles and customer satisfaction: mediating role of employee performance
The primary purpose of this study is to investigate the effect of human resource management practices and leadership styles on customer satisfaction in the Palestinian insurance sector through the mediating role of employee performance. Empirical evidence to support the importance of customer satisf...
| मुख्य लेखक: | Salahat, Mahmoud A. M. |
|---|---|
| स्वरूप: | थीसिस |
| भाषा: | अंग्रेज़ी अंग्रेज़ी |
| प्रकाशित: |
2017
|
| विषय: | |
| ऑनलाइन पहुंच: | https://etd.uum.edu.my/7212/1/s95991_01.pdf https://etd.uum.edu.my/7212/2/s95991_02.pdf |
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समान संसाधन
-
The relationship between HRM practices, leadership style, affective commitment and informal workplace learning
द्वारा: Khandakar, Md. Shariful Alam
प्रकाशित: (2018) -
Moderating effect of coworker support on the relationship between HRM practices, organizational climate, leadership styles and organizational commitment
द्वारा: Ahmad, Ashfaq
प्रकाशित: (2016) -
Employee engagement as a mediator on HRM practices and employee performance relationship of ready-made garment industry in Bangladesh
द्वारा: Ahmed, Shaheen
प्रकाशित: (2017) -
The mediating effect of job satisfaction on leadership style and competency to organization commitment of employees in Group Top Glove Sdn. Bhd.
द्वारा: Lam, Ka Hou
प्रकाशित: (2013) -
HRM practices and intention to stay: The moderating effect of transformational leadership
द्वारा: Fadzlin, Abas
प्रकाशित: (2015)