Kajian terhadap kemudahgunaan perkhidmatan portal U-Assist di kalangan pelajar Universiti Utara Malaysia

• Main Author: Noor Aina, Norrdin
• Format: Thesis
• Language: English; English
• Published: 2018
• Subjects: T58.5-58.64 Information technology; LB2300 Higher Education
• Online Access: https://etd.uum.edu.my/7277/1/s818174_01.pdf; https://etd.uum.edu.my/7277/2/s818174_02.pdf; https://etd.uum.edu.my/7277/

The ‘U-Assist Portal’ is an online platform specifically designed for UUM students to access for information and apply for various related services offered by U-Assist, UUM. The centre was established in 2013 and with it the inauguration of the portal service that has been in use actively by students. The main aim behind the set-up of the online service is to facilitate and provide fast and efficient services to the students. Since the advent of technology evolves at a very fast rate, reviews and updates have to be undertaken by the centre so as to ensure that the portal remains relevant and useful by taking into account the consumer feedbacks, functionality and efficiency of the systems. Thus, the objective of this study is to assess the ‘U-Assist Portal’ level of usage by the students. The study approach is quantitative and uses psychometric instruments adapted from International Business Machines Corporation (IBM) (1985). A total of 180 respondents participated in this psychometric test. On the whole, the results showed that there was a significant positive relationship between productivity, completeness and functionality with U-Assist portal level of usage. The study concluded with some suggestions on how to further enhance the U-Assist Portal system.