Factors influencing service recovery in nursing services

Service recovery has been an important issue due to broader social and economic context that shows greater demand for health, care and support which conclude that it is critical to study the health care services. Predicting that factors such as top management leadership, teamwork, empowerment, train...

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Bibliographic Details
Main Author:	Dayang Nor Sarina, Azzeni
Format:	Thesis
Language:	English English
Published:	2018
Subjects:	HF5549-5549.5 Personnel Management. Employment
Online Access:	https://etd.uum.edu.my/7370/1/s821021_01.pdf https://etd.uum.edu.my/7370/2/s821021_02.pdf https://etd.uum.edu.my/7370/
Abstract	Abstract here

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