The factors that cause stress among a multinational call centre company workers in Klang Valley
The purpose of this study is to determine the factors that cause stress among customer care officers (CCOs) at an inbound call centre in Klang Valley. The independent variables are perceived organizational support, workload and customer verbal aggression while the dependent variable is occupational...
| 第一著者: | |
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| フォーマット: | 学位論文 |
| 言語: | 英語 英語 |
| 出版事項: |
2019
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| 主題: | |
| オンライン･アクセス: | https://etd.uum.edu.my/7899/1/s821800_01.pdf https://etd.uum.edu.my/7899/2/s821800_02.pdf |