The factors that cause stress among a multinational call centre company workers in Klang Valley

The purpose of this study is to determine the factors that cause stress among customer care officers (CCOs) at an inbound call centre in Klang Valley. The independent variables are perceived organizational support, workload and customer verbal aggression while the dependent variable is occupational...

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Bibliographic Details
Main Author:	Sumathi, Thachanamurthy
Format:	Dissertation
Language:	English English
Published:	2019
Subjects:	HD28-70 Management. Industrial Management
Online Access:	https://etd.uum.edu.my/7899/1/s821800_01.pdf https://etd.uum.edu.my/7899/2/s821800_02.pdf https://etd.uum.edu.my/7899/
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