The factors that cause stress among a multinational call centre company workers in Klang Valley
The purpose of this study is to determine the factors that cause stress among customer care officers (CCOs) at an inbound call centre in Klang Valley. The independent variables are perceived organizational support, workload and customer verbal aggression while the dependent variable is occupational...
| المؤلف الرئيسي: | Sumathi, Thachanamurthy |
|---|---|
| التنسيق: | أطروحة |
| اللغة: | الإنجليزية الإنجليزية |
| منشور في: |
2019
|
| الموضوعات: | |
| الوصول للمادة أونلاين: | https://etd.uum.edu.my/7899/1/s821800_01.pdf https://etd.uum.edu.my/7899/2/s821800_02.pdf |
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مواد مشابهة
-
The effects of co-workers’ relationship and compensation on
job satisfaction of workers at utility company in Klang Valley
حسب: Mohd Yusof, Nur Fathilah
منشور في: (2021) -
Factors causing incidents in a mega construction project: A qualitative study in Klang Valley
حسب: Chuah, Chong Ken
منشور في: (2018) -
Application Of Control Mechanisms On Marketing Decisions
In Multinational Company Marketing Units In Malaysia
حسب: Low, Chee Kong
منشور في: (2006) -
Influence of Safety Management Practices on Safety Behaviour Among Employees in Manufacturing Company in Klang Valley
حسب: Subramaniay, Dhinessh Kumar
منشور في: (2020) -
A Study of Motivation Factors Among Indian Entrepreneurs in Klang Valley
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منشور في: (2012)