Investigating service recovery performance of call center employees in Telecom sector Pakistan
Telecom call centres in Pakistan are facing the issue of poor employees' service recovery performance. This study was undertaken to investigate the contributing factors of internal marketing practices, role stressors, and workplace social support towards employee service recovery performance. I...
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| Format: | Thèse |
| Langue: | anglais anglais |
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2019
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| Accès en ligne: | https://etd.uum.edu.my/7939/1/s900823_01.pdf https://etd.uum.edu.my/7939/2/s900823_02.pdf |