The influence of service quality and price fairness on customer satisfaction toward Poslaju courier service

Customer satisfaction refers to an important and critical issue in various industries and this research focus on the courier service industry. Improving customer satisfaction in the Poslaju courier service the service quality and price fairness are important predictors to determine customer satisfac...

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Bibliographic Details
Main Author:	Halimi, Mimi Juliyana
Format:	Dissertation
Language:	English English
Published:	2019
Subjects:	HD28-70 Management. Industrial Management
Online Access:	https://etd.uum.edu.my/7948/1/s823601_1.pdf https://etd.uum.edu.my/7948/2/s823601-2.pdf https://etd.uum.edu.my/7948/
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