The effect of service climate, organizational service orientation, service employees commitment and teamwork on employees' perception of customers' satisfaction

The purpose of the study is to explore the influence of service climate, organizational service orientation, service employee commitment and teamwork on employees' perception of customers satisfaction. A conceptual model was established based on existing literature to test the relationship betw...

書誌詳細
第一著者:	Nurmasturah, Mokhtar
フォーマット:	Dissertation
言語:	英語英語
出版事項:	2018
主題:	HD28-70 Management. Industrial Management
オンライン･アクセス:	https://etd.uum.edu.my/8026/1/822566_1.pdf https://etd.uum.edu.my/8026/2/822566-2.pdf https://etd.uum.edu.my/8026/
Abstract	Abstract here

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