The effect of service climate, organizational service orientation, service employees commitment and teamwork on employees' perception of customers' satisfaction

The purpose of the study is to explore the influence of service climate, organizational service orientation, service employee commitment and teamwork on employees' perception of customers satisfaction. A conceptual model was established based on existing literature to test the relationship betw...

Full description

Bibliographic Details
Main Author:	Nurmasturah, Mokhtar
Format:	Thesis
Language:	English English
Published:	2018
Subjects:	HD28-70 Management. Industrial Management
Online Access:	https://etd.uum.edu.my/8026/1/822566_1.pdf https://etd.uum.edu.my/8026/2/822566-2.pdf https://etd.uum.edu.my/8026/
Abstract	Abstract here

Similar Items

The influence of service quality and price fairness on customer satisfaction toward Poslaju courier service
by: Halimi, Mimi Juliyana
Published: (2019)

Turnover Intention Among Employees In Pakistani Banks: Examining The Role Of Ethical Climate And Organizational Commitment
by: Yasin, Raheel
Published: (2020)

Union Commitment:- A Case Of Two Malaysian Unions (The Amalgamated Union Of Employees In Government Clerical And Allied Services And The National Union Of Banking Employees)
by: Johari, Husna
Published: (2006)

Perception Of Service Quality, Value, And Satisfaction In Determining Customer Loyalty: A Study In 5-Star Hotels In Penang
by: Lim, Ee Hui
Published: (2004)

Perceived organizational support, perceived supervisory support, job satisfaction and organizational commitment among employees in Companies at Wesports
by: Ramachandran, Bathmavathy
Published: (2018)

Personality traits, perceived service quality, customer satisfaction and customer loyalty in Penang Hotel Industry
by: Yap, Gay Soon
Published: (2018)

The Relationship Between Organizational Ethical Climate, Organizational Trust, Perceived Stress, And Work Engagement: Perception Of Public-Sector Employees In The West Bank, Palestine
by: Jarrar, Tariq T M
Published: (2022)

Modelling turnover intention among frontline employees in the Malaysian retail and services industry
by: Goh, Lin Kin
Published: (2019)

The mediating role of employees' organisational commitment on the relationship between internal market orientation and employees' retention : Evidence from Malaysian hotel industry
by: Hamiza, Jamaludin
Published: (2014)

Organizational Justice, Conflict Management Styles, And Organizational Commitment Among Bank Employees In Northern Malaysia
by: Mohd Kassim, Muhammad Asyraf
Published: (2016)

Organizational Climate and Organizational Commitment : A Case in a Cement Factory
by: DeCruz, George
Published: (1997)

The association between employees' perception on training and organizational commitment in education service commission of Malaysia
by: Ladyia Misir
Published: (2016)

The Personal Orientation-Perceived Organizational Climate Fit And Managerial Career Success
by: Ramasamy, Thevarani
Published: (2001)

The Influence of Employee Engagement, Organizational Citizenship Behavior and Organizational Commitment on Organizational Performance: A Study of Zain Telco, Saudi Arabia
by: Abdullah, Al Yamani Manal
Published: (2011)

The Influence Of Internal Customer Service Experience In Public Universities In Malaysia
by: Mamat, Mazlina
Published: (2015)

Third Party Logistics Service Quality And The Moderating Role Of Switching Costs Between Customer Satisfaction And Behavioural Loyalty
by: Chin, Sze Hui
Published: (2014)

Knowledge Management Orientation And Business Performance: The Mediating Roles Of Service Quality And Relationship Quality
by: Abdul Rahman, Baharom
Published: (2008)

Organizational context and knowledge transfer: the mediating effect of organizational socialization in Malaysian service organizations
by: Islam, Md. Zahidul
Published: (2007)

The Effects Of Customer Experience And Customer Equity Dimensions In Building Service Loyalty In Private Hospitals Of Bangladesh
by: Nadia Farhana, Nadia Farhana
Published: (2017)

Organizational Factors Contributing To Service Recovery Performance In Indonesian Islamic Banks
by: Dalimunthe, Zainul Bahri
Published: (2014)

Education service experience : from the aspects of students' satisfaction and loyalty
by: Liew , Kok Keong
Published: (2006)

Service Quality in the School of Management, USM: Perceptions of Students in Pursuit of MBA
by: Isahak Merican, Farah Merican
Published: (2007)

Corporate social responsibility and organizational commitment of semiconductor companies in Kulim High Tech Park, Kedah : Employees perspectives
by: Seah, Yett Ming
Published: (2014)

Perceived organizational support, perceived supervisory support, job satisfaction and organizational commitment among employees in companies at Wesports
by: Bathmavathy, Ramachandran
Published: (2018)

A study on the Service Quality Satisfaction among Executive Postgraduate Students
by: Mohd Firdaus, Ibrahim
Published: (2019)

The Effects of Organizational Culture, Leadership Style and Job Satisfaction Towards Organizational Commitment
by: Yehya, Suhaeb S.
Published: (2010)

The Impact Of Service Quality On Loyalty Intention And Customer Satisfaction: The Moderating Effect Of Price Fairness And Switching Cost Of Prepaid Mobile Phone Users In Thailand
by: Srikanjanarak, Saowanee
Published: (2010)

Evaluating the effect of talent management practices and succession management implementation on employee engagement and quality of services for federal authority for identity and citizenship in Dubai
by: Ahmad, Khalid Ayoob Mohd Hassan
Published: (2022)

The influence of service factors towards the satisfaction of express bus passengers in Kuala Lumpur
by: Fairul Rafiq, Zainuddin
Published: (2015)

Relationship of brand image, in-flight service quality and passengers' satisfaction on repurchase intention
by: Yen Yen, Yow
Published: (2019)

The Consequences Of Service Operations Practice And Service Responsiveness On Hotel Performance: Examining Hotels In Malaysia.
by: Razalli, Mohd Rizal
Published: (2008)

The Consequences Of Service Operations Practice And Service Responsiveness On Hotel Performance: Examining Hotels In Malaysia.
by: Razalli, Mohd Rizal
Published: (2008)

Job Satisfaction and Organizational Commitment in Lembaga Tabung Haji Negeri Kedah
by: Khairul Azhan, Ghazali
Published: (2010)

Core self-evaluation, psychological climate and employee engagement in hotel industry of Nigeria
by: Esther, Fadare Yewande
Published: (2016)

Customer Accounting Information And Jordanian Service Companies' Performance: Examining The Role Of Perceived Environmental Uncertainty As A Moderator
by: Al-Mawali, Hamzah Hussein Khalaf
Published: (2012)

The Effects Of Service Quality, Companion’s Satisfaction And Delight On Behavioural Intention In Private Hospitals For Medical Tourism
by: Mohamad, Wan Normila
Published: (2016)

The perception of government employees towards women leadership effectiveness
by: Dyna Tantiana @ Cythra Julkipli
Published: (2011)

The perception of effectiveness of training methods on retail employee performance
by: Sokuan Singh, Ajmir Singh
Published: (2025)

The Relationships Between Talent Management Practices, Perceived Organizational Support, Employee Engagement And Employee Retention In Malaysian Glcs
by: Isa, Aerni
Published: (2020)

Service - Oriented Organisational Citizenship Behaviour In Malaysian Upscale Hotels: The Role Of Organisational Resources, Job Resources, Personal Resources, And Work Engagement
by: Choo, Ling Suan
Published: (2014)