The effect of service climate, organizational service orientation, service employees commitment and teamwork on employees' perception of customers' satisfaction
The purpose of the study is to explore the influence of service climate, organizational service orientation, service employee commitment and teamwork on employees' perception of customers satisfaction. A conceptual model was established based on existing literature to test the relationship betw...
| Auteur principal: | |
|---|---|
| Format: | Thèse |
| Langue: | anglais anglais |
| Publié: |
2018
|
| Sujets: | |
| Accès en ligne: | https://etd.uum.edu.my/8026/1/822566_1.pdf https://etd.uum.edu.my/8026/2/822566-2.pdf |