Effect of policy and service quality of SOCSO on client satisfaction, moderated by client knowledge
The number of complaints made by SOCSO’s clients towards SOCSO gradually increase. Therefore, the annual goals of SOCSO are not consistently achieved. The policy makers and the service providers of SOCSO need to understand the client’s perception on the quality of service offered. Thus, this researc...
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| Format: | Thèse |
| Langue: | anglais anglais |
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2019
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| Accès en ligne: | https://etd.uum.edu.my/8066/1/s900766_01.pdf https://etd.uum.edu.my/8066/2/s900766_02.pdf |