APA (7th ed.) Citation

Yap, G. S. (2018). Personality traits, perceived service quality, customer satisfaction and customer loyalty in Penang Hotel Industry.

Chicago Style (17th ed.) Citation

Yap, Gay Soon. Personality Traits, Perceived Service Quality, Customer Satisfaction and Customer Loyalty in Penang Hotel Industry. 2018.

MLA (9th ed.) Citation

Yap, Gay Soon. Personality Traits, Perceived Service Quality, Customer Satisfaction and Customer Loyalty in Penang Hotel Industry. 2018.

Warning: These citations may not always be 100% accurate.