Yap, G. S. (2018). Personality traits, perceived service quality, customer satisfaction and customer loyalty in Penang Hotel Industry.
Chicagoスタイル(17版)引用形式Yap, Gay Soon. Personality Traits, Perceived Service Quality, Customer Satisfaction and Customer Loyalty in Penang Hotel Industry. 2018.
MLA(9版)引用形式Yap, Gay Soon. Personality Traits, Perceived Service Quality, Customer Satisfaction and Customer Loyalty in Penang Hotel Industry. 2018.
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