Employee behaviors on authentic leadership in CIMB bank contact centre department at Kuala Lumpur
The aims of this study are to know the effect of employee’s behaviors on authentic leadership and determined important impact towards their authentic leaders. The main objective in research to determine the relationship between interpersonal trusts, occupational self-efficacy, role-based performance...
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| Format: | Thesis |
| Language: | English English English |
| Published: |
2019
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| Online Access: | https://etd.uum.edu.my/8266/1/s820117_01.pdf https://etd.uum.edu.my/8266/2/s820117_02.pdf https://etd.uum.edu.my/8266/3/s820117_references.docx https://etd.uum.edu.my/8266/ |
| Abstract | Abstract here |
| Summary: | The aims of this study are to know the effect of employee’s behaviors on authentic leadership and determined important impact towards their authentic leaders. The main objective in research to determine the relationship between interpersonal trusts, occupational self-efficacy, role-based performance and work engagement toward the authentic leadership among employee at CIMB call centre in Kuala Lumpur. One hundred and twenty one of call centre employees involved in this study. Finding of research discovered that all independent variables have significant relationship and with percentage of 40.4 % in influence on authentic leadership. |
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