A study on the Service Quality Satisfaction among Executive Postgraduate Students
The purpose of this study is to identify the relationship between service quality dimension and satisfaction among postgraduate executive student. This study applied HEdPERF (Higher Education Performance) scale to measure service quality satisfaction in the higher education institution. The dimensio...
| मुख्य लेखक: | Mohd Firdaus, Ibrahim |
|---|---|
| स्वरूप: | थीसिस |
| भाषा: | अंग्रेज़ी अंग्रेज़ी अंग्रेज़ी |
| प्रकाशित: |
2019
|
| विषय: | |
| ऑनलाइन पहुंच: | https://etd.uum.edu.my/8744/1/S820298_01.pdf https://etd.uum.edu.my/8744/2/S820298_02.pdf https://etd.uum.edu.my/8744/3/820298%20REFERENCES.docx |
समान संसाधन
Expectation and perception of postgraduate students for service quality in UTM
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द्वारा: Mohamad Tahar, Effaziela
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द्वारा: Halimi, Mimi Juliyana
प्रकाशित: (2019)
Perceived Leadership Styles and Commitment to Service Quality Among Academic Staff: The Mediating Influence of Job Satisfaction
द्वारा: Raemah, Abdullah Hashim
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द्वारा: Raemah, Abdullah Hashim
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द्वारा: Liew , Kok Keong
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द्वारा: Yen Yen, Yow
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Perception Of Service Quality, Value, And
Satisfaction In Determining Customer Loyalty:
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द्वारा: Lim, Ee Hui
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द्वारा: Ainur Hana, Huzaidy
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द्वारा: Ainur Hana, Huzaidy
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द्वारा: Behjati, Saeed
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The Effects Of Service Quality, Companion’s Satisfaction And Delight On Behavioural Intention In Private Hospitals For Medical Tourism
द्वारा: Mohamad, Wan Normila
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द्वारा: Mohamad, Wan Normila
प्रकाशित: (2016)
Personality traits, perceived service quality, customer satisfaction and customer loyalty in Penang Hotel Industry
द्वारा: Yap, Gay Soon
प्रकाशित: (2018)
द्वारा: Yap, Gay Soon
प्रकाशित: (2018)
Service Quality in the School of Management, USM:
Perceptions of Students in Pursuit of MBA
द्वारा: Isahak Merican, Farah Merican
प्रकाशित: (2007)
द्वारा: Isahak Merican, Farah Merican
प्रकाशित: (2007)
The Factors Influencing The Success
Of Executives In
Local Chinese-Based Companies
द्वारा: Chong, Kim Fook
प्रकाशित: (1997)
द्वारा: Chong, Kim Fook
प्रकाशित: (1997)
Third Party Logistics Service Quality And The Moderating Role Of Switching Costs Between Customer Satisfaction And Behavioural Loyalty
द्वारा: Chin, Sze Hui
प्रकाशित: (2014)
द्वारा: Chin, Sze Hui
प्रकाशित: (2014)
The Role Of Executive Turnover As A
Moderator In Determining Corporate
Performance And Financial Leverage In
Jordan
द्वारा: Yousif Alabdullah, Tariq Tawfeeq
प्रकाशित: (2015)
द्वारा: Yousif Alabdullah, Tariq Tawfeeq
प्रकाशित: (2015)
The effect of service climate, organizational service orientation, service employees commitment and teamwork on employees' perception of customers' satisfaction
द्वारा: Nurmasturah, Mokhtar
प्रकाशित: (2018)
द्वारा: Nurmasturah, Mokhtar
प्रकाशित: (2018)
Dyadic Relational Quality and Communication Satisfaction among Universiti Utara Malaysia (UUM) Employees
द्वारा: Aida Suhana, Abdul Hamid
प्रकाशित: (2010)
द्वारा: Aida Suhana, Abdul Hamid
प्रकाशित: (2010)
The Impact Of Service Quality On Loyalty Intention And Customer Satisfaction: The Moderating Effect Of Price Fairness And Switching Cost Of Prepaid Mobile Phone Users In Thailand
द्वारा: Srikanjanarak, Saowanee
प्रकाशित: (2010)
द्वारा: Srikanjanarak, Saowanee
प्रकाशित: (2010)
A development of model for service quality, student satisfaction, student loyalty and perceived value in the University of Nottingham, Malaysia
द्वारा: Abd. Aziz, Zarith Thuraya
प्रकाशित: (2014)
द्वारा: Abd. Aziz, Zarith Thuraya
प्रकाशित: (2014)
Knowledge Management Orientation And Business Performance: The Mediating Roles Of Service Quality And Relationship Quality
द्वारा: Abdul Rahman, Baharom
प्रकाशित: (2008)
द्वारा: Abdul Rahman, Baharom
प्रकाशित: (2008)
Relationship between supervisor roles and self regulation among postgraduate students in Faculty of Management, UTM
द्वारा: Othman, Mohd. Faizal
प्रकाशित: (2014)
द्वारा: Othman, Mohd. Faizal
प्रकाशित: (2014)
Examination on determinants of customer satisfaction in student food services
द्वारा: Mohd. Wazir, Muhammad Zafir
प्रकाशित: (2017)
द्वारा: Mohd. Wazir, Muhammad Zafir
प्रकाशित: (2017)
The influence of service factors towards the satisfaction of express bus passengers in Kuala Lumpur
द्वारा: Fairul Rafiq, Zainuddin
प्रकाशित: (2015)
द्वारा: Fairul Rafiq, Zainuddin
प्रकाशित: (2015)
The impact of perceived website quality on customer satisfaction in Kuala Lumpur, Malaysia
द्वारा: Tiong, Li Li
प्रकाशित: (2019)
द्वारा: Tiong, Li Li
प्रकाशित: (2019)
Internal Marketing, Internal Service Quality, Empowerment, And Business Performance: An Empirical Study Of Private Higher Education Institutions In Malaysia
द्वारा: Ng , Peng Long
प्रकाशित: (2010)
द्वारा: Ng , Peng Long
प्रकाशित: (2010)
Criteria of institutional selection, service quality, adjustment and satisfaction among international postgraduate students
द्वारा: Hosseini, Narges
प्रकाशित: (2013)
द्वारा: Hosseini, Narges
प्रकाशित: (2013)
Perceived Justice With Service Recovery, Recovery Satisfaction And Loyalty In An Airline Company: The Moderating Role Of Failure Attributions
द्वारा: Davoud, Nikbin
प्रकाशित: (2013)
द्वारा: Davoud, Nikbin
प्रकाशित: (2013)
Leadership Styles and Job Satisfaction Among Nurses
द्वारा: Tale Selvi, Muniandi
प्रकाशित: (2010)
द्वारा: Tale Selvi, Muniandi
प्रकाशित: (2010)
A study on factors that influence talent retention among service technicians at Proton Edar Sdn Bhd
द्वारा: Rodzal, Had
प्रकाशित: (2019)
द्वारा: Rodzal, Had
प्रकाशित: (2019)
Factors influencing the satisfaction of International Students in Universiti Utara Malaysia towards Mobile Operators
द्वारा: Yusuf, Ismail Ali
प्रकाशित: (2018)
द्वारा: Yusuf, Ismail Ali
प्रकाशित: (2018)
The Effect Of Audit Committee Characteristics And Ownership Structure On Audit Quality: Evidence From Jordanian Industrial And Service Companies
द्वारा: Zureigat, Rasheed Husni Rasheed
प्रकाशित: (2023)
द्वारा: Zureigat, Rasheed Husni Rasheed
प्रकाशित: (2023)
The effect of role clarity on the relationship between transformational, transactional and laissez-faire leadership styles and commitment to service quality
द्वारा: Pahi, Munwar Hussain
प्रकाशित: (2017)
द्वारा: Pahi, Munwar Hussain
प्रकाशित: (2017)
The mediation effect of value on experience and service quality toward satisfaction in Malaysian tourism industry
द्वारा: Kwok, See Ying
प्रकाशित: (2015)
द्वारा: Kwok, See Ying
प्रकाशित: (2015)
Evaluating the effect of talent management practices and succession management implementation on employee engagement and quality of services for federal authority for identity and citizenship in Dubai
द्वारा: Ahmad, Khalid Ayoob Mohd Hassan
प्रकाशित: (2022)
द्वारा: Ahmad, Khalid Ayoob Mohd Hassan
प्रकाशित: (2022)
Expectations and perceptions of students for service quality in UTM sports complex
द्वारा: Ooi, Sher Yeen
प्रकाशित: (2010)
द्वारा: Ooi, Sher Yeen
प्रकाशित: (2010)
Effects Of Business Strategy On
Performance Of Jordanian Service
Companies: Mediating Roles Of
Accounting Information System (Ais)
And Information Quality
द्वारा: Bani Melhem, Wael Ghazi Saleh
प्रकाशित: (2016)
द्वारा: Bani Melhem, Wael Ghazi Saleh
प्रकाशित: (2016)
The relationship between service quality, customer satisfaction and behavioral intention with moderating effects of switching barriers
द्वारा: Mat Dawi, Norazryana
प्रकाशित: (2016)
द्वारा: Mat Dawi, Norazryana
प्रकाशित: (2016)
The relationship of values of certification, professionalism, job satisfaction and service quality in the tourism industry of South Sulawesi
द्वारा: Eppang, Buntu Marannu
प्रकाशित: (2017)
द्वारा: Eppang, Buntu Marannu
प्रकाशित: (2017)
The Impact of Employee Empowernment on Job Satisfaction: A Study of Telcom Somalia
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प्रकाशित: (2010)
द्वारा: Mohamoud, Ayan Dahir Sheikh
प्रकाशित: (2010)
Modelling turnover intention among frontline employees in the Malaysian retail and services industry
द्वारा: Goh, Lin Kin
प्रकाशित: (2019)
द्वारा: Goh, Lin Kin
प्रकाशित: (2019)
The Consequences Of Service Operations Practice And Service Responsiveness On Hotel Performance: Examining Hotels In Malaysia.
द्वारा: Razalli, Mohd Rizal
प्रकाशित: (2008)
द्वारा: Razalli, Mohd Rizal
प्रकाशित: (2008)
समान संसाधन
-
Expectation and perception of postgraduate students for service quality in UTM
द्वारा: Mohamad Tahar, Effaziela
प्रकाशित: (2008) -
The influence of service quality and price fairness on customer satisfaction toward Poslaju courier service
द्वारा: Halimi, Mimi Juliyana
प्रकाशित: (2019) -
Perceived Leadership Styles and Commitment to Service Quality Among Academic Staff: The Mediating Influence of Job Satisfaction
द्वारा: Raemah, Abdullah Hashim
प्रकाशित: (2010) -
Education service experience : from the aspects of students' satisfaction and loyalty
द्वारा: Liew , Kok Keong
प्रकाशित: (2006) -
Relationship of brand image, in-flight service quality and passengers' satisfaction on repurchase intention
द्वारा: Yen Yen, Yow
प्रकाशित: (2019)