Factors influencing service-oriented organizational citizenship behavior among salespersons in the banking sector

The purpose of the study is to explore the influence of empowering leadership, job satisfaction, service climate and employee commitment on service-oriented organizational citizenship behaviors. A conceptual model was established based on existing literature to test the relationship between the vari...

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Bibliographic Details
Main Author:	Koay, Huey Sian
Format:	Thesis
Language:	English English English
Published:	2019
Subjects:	HD58.7 Organizational Behavior.
Online Access:	https://etd.uum.edu.my/8796/1/s823208_01.pdf https://etd.uum.edu.my/8796/2/s823208_02.pdf https://etd.uum.edu.my/8796/3/s823208_references.docx https://etd.uum.edu.my/8796/
Abstract	Abstract here

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