Exploratory study on pest management service quality determinants on customer satisfaction

Service quality is a vital competitive policy to keep customers support and long-term cooperation. In the pest management industry service quality and customer satisfaction are noted as a critical prerequisite for satisfying and retaining customers. Pest control operators are continuously put effort...

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Bibliographic Details
Main Author:	Jee, Jeet Wen
Format:	Thesis
Language:	English English English
Published:	2019
Subjects:	HF5549-5549.5 Personnel Management. Employment
Online Access:	https://etd.uum.edu.my/8861/1/S814640_01.pdf https://etd.uum.edu.my/8861/2/S814640_02.pdf https://etd.uum.edu.my/8861/3/s814640_references.docx https://etd.uum.edu.my/8861/
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