The Effect of Training and Development on Employees’ Performance in a Selected Call Centre in Kuala Lumpur, Malaysia

The purpose of this research is to examine the effect of training needs assessment, training methods, training content, and employee development programs on employees’ performance. Data were collected using online survey through Google Form. The sample included 115 employees of a private call centre...

وصف كامل

التفاصيل البيبلوغرافية
المؤلف الرئيسي:	Kasturi, Rajasekar
التنسيق:	Dissertation
اللغة:	الإنجليزية الإنجليزية الإنجليزية
منشور في:	2020
الموضوعات:	HF5001-6182 Business HF5549-5549.5 Personnel Management. Employment
الوصول للمادة أونلاين:	https://etd.uum.edu.my/9036/1/s824426_01.pdf https://etd.uum.edu.my/9036/2/s824426_02.pdf https://etd.uum.edu.my/9036/3/824426%20REFERENCES.docx https://etd.uum.edu.my/9036/
Abstract	Abstract here

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