The Effect of Training and Development on Employees’ Performance in a Selected Call Centre in Kuala Lumpur, Malaysia

The purpose of this research is to examine the effect of training needs assessment, training methods, training content, and employee development programs on employees’ performance. Data were collected using online survey through Google Form. The sample included 115 employees of a private call centre...

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Bibliographic Details
Main Author:	Kasturi, Rajasekar
Format:	Thesis
Language:	English English English
Published:	2020
Subjects:	HF5001-6182 Business HF5549-5549.5 Personnel Management. Employment
Online Access:	https://etd.uum.edu.my/9036/1/s824426_01.pdf https://etd.uum.edu.my/9036/2/s824426_02.pdf https://etd.uum.edu.my/9036/3/824426%20REFERENCES.docx https://etd.uum.edu.my/9036/
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