Predictors of organizational citizenship behaviour: a study at Consist College Sdn. Bhd.

• 第一著者: Syarifah Nurul Adila, Syed Alwee
• フォーマット: 学位論文
• 言語: 英語; 英語; 英語
• 出版事項: 2019
• 主題: HD58.7 Organizational Behavior.
• オンライン･アクセス: https://etd.uum.edu.my/9273/1/s822023_01.pdf; https://etd.uum.edu.my/9273/2/s822023_02.pdf; https://etd.uum.edu.my/9273/3/s822023_references.docx; https://etd.uum.edu.my/9273/

This study examined the relationship between job satisfaction, affective commitment and transformational leadership with the organizational citizenship behaviour among academicians and administrative employees of CONSIST College Sdn. Bhd. The purpose of this study is to identify whether are there any relationship exist between job satisfaction, affective commitment and transformational leadership with the organizational citizenship behaviour among the chosen population. In this study, a quantitative approach was conducted which a primary data were collected through an online questionnaire. Through the questionnaire, all collected data recorded a total of 89 respondents from both academicians and administrative employees. CONSIST College which located in Hulu Klang, Selangor was chosen to be the main focus of this study which the sample of this study were both academicians and administrative employees of the college. For the questionnaire, a five point likert scale was used by the researcher which the intention is to measure the degree of job satisfaction, affective commitment, transformational leadership and organizational citizenship behaviour. To analyse the relationship, both Pearson correlation and multiple regression analysis were used for this study. Based on the result obtained through these two analysis for all the three independent variables, it shows that job satisfaction, affective commitment and transformational leadership indeed have a statistically significant relationship with the organizational citizenship behaviour. Moreover, this study has also presented great numbers of past studies which proven the relationship of all variables along with the effectiveness of organizational citizenship behaviour towards the organization’s and employee’s performance and success and this includes the positive impacts as well.