Factors that influence customer switching behavior in the northern region of peninsular Malaysia’s taxi industry
The purpose of this study is to investigate the relationships between pricing, inconvenience, core service failure, service encounter failure, employee responsiveness, attraction by competitors, change in technology, switching cost, word of mouth and customer switching behavior. Consumers who have t...
| मुख्य लेखक: | Goh, Chee Eong |
|---|---|
| स्वरूप: | थीसिस |
| भाषा: | अंग्रेज़ी अंग्रेज़ी अंग्रेज़ी |
| प्रकाशित: |
2020
|
| विषय: | |
| ऑनलाइन पहुंच: | https://etd.uum.edu.my/9306/1/s820113_01.pdf https://etd.uum.edu.my/9306/2/s820113_02.pdf https://etd.uum.edu.my/9306/3/s820113_references.docx |
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समान संसाधन
-
Factors influencing customer re-patronage behavior: The mediating effect of customer satisfaction
द्वारा: Yap, Luen Her
प्रकाशित: (2015) -
The influence of green marketing, shariah compliance,
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द्वारा: Nur Aina, Mohd Jamil
प्रकाशित: (2019) -
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द्वारा: Zulkarnian, Ahmad
प्रकाशित: (2011) -
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द्वारा: Reetha, Subramaniam
प्रकाशित: (2022) -
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द्वारा: Aravindan Kalisri Logeswaran, Velachamy
प्रकाशित: (2015)