Relationship between customer's needs of justice, security, self-esteem, and customer delight: mediating effect of customer experience, conceptualization of customer experience in Telekom Malaysia

Telecommunication is one of the leading industries in Malaysia. Telekom Malaysia Bhd. is the leader and service provider in this industry besides Maxis and Celcom. This study focused on the Unify services which provide land- line services for households. Delighting customers has been the upmost prio...

書誌詳細
第一著者:	Syed Abdul Kadir, Syed Mohd
フォーマット:	学位論文
言語:	英語
出版事項:	2021
主題:	HF5415.33 Consumer Behavior.
オンライン･アクセス:	https://etd.uum.edu.my/9618/1/s93521_01.pdf https://etd.uum.edu.my/9618/
Abstract	Abstract here

類似資料

Effect of customer satisfaction on customer loyalty and the moderating role of customer experience in the Nigerian hotel industry
著者:: Gawuna, Muhammad Sani
出版事項: (2019)

The effect of customer relationship management factors on airline customer satisfaction
著者:: Azhar, Muhammad Salman
出版事項: (2020)

Relationship between Customer Satisfaction, Brand Trust and Customer Brand Loyalty
著者:: Khadijah, Kamisan
出版事項: (2010)

Factors influencing customer re-patronage behavior: The mediating effect of customer satisfaction
著者:: Yap, Luen Her
出版事項: (2015)

The influence of customer satisfaction, brand trust and brand image towards customer loyalty
著者:: Nurul Sakinah, Azizan
出版事項: (2019)

The Effect of Customers' Satisfaction towards Customer Loyalty among Mobile Telecomunication Providers in Malaysia
著者:: Sarina, Ismail
出版事項: (2009)

Behavioral customer brand loyalty among young consumer. The influence of online communities, brand experience and trendiness on cosmetics product.
著者:: Reetha, Subramaniam
出版事項: (2022)

The influence of relationship marketing on customer loyalty: A study of Prudential BSN Takaful's customers in Kedah
著者:: Mohd Hafizan, Ramlan
出版事項: (2015)

Customers' attitude toward online shopping
著者:: Chong, Wen Jun
出版事項: (2016)

Customer intention to purchase halal cosmetics in Malaysia
著者:: Meng, Xiang
出版事項: (2014)

Customer perceived benefits and customer citizenship behaviour in Pakistan airline industry : Mediating role of relationship quality and moderating role of conspicuous consumption
著者:: Hassan, Shahzad
出版事項: (2024)

An Exploratory Study on Customers Attitudes Towards Generic Products
著者:: Nor Azila, Mohd Noor
出版事項: (1996)

Customer satisfaction of music centre service quality in Selangor
著者:: Tan, Keat Shuang
出版事項: (2020)

After sales service : Factors influencing customers' satisfaction
著者:: Nur Aishah, Abdul Aziz
出版事項: (2014)

The Impact of Relationship Marketing on Customer Loyalty in the Banking Sector
著者:: Nor Aza, Maulad Musa
出版事項: (2009)

The unique antecedents of customer loyalty towards mobile service
著者:: Mah, Pei Yew
出版事項: (2017)

The relationship between service quality, customer satisfaction, and hedonic value on generation Y customer loyalty in the context of superstores in Bangladesh: the mediating role of corporate image
著者:: Alam, Mirza Mohammad Didarul
出版事項: (2020)

Determinant factors of customer loyalty towards telecommunications services in Malaysia
著者:: Mohd Khursani, Md Khakhir
出版事項: (2021)

An Initial Study on the Effectiveness of TM Online Customer Care Service
著者:: Sukhdev Singh, Karnail Singh
出版事項: (2008)

Analysing Logistics Services Quality On E-Commerce Customer Satisfaction
著者:: Sivasangari, Balakisnan
出版事項: (2024)

Factors influencing customers' satisfaction towards Subaidah restaurant in UUM
著者:: Saidu, Nasiru
出版事項: (2017)

Factors that affecting the customer satisfaction towards mobile network service provider
著者:: Iin Adriana, Nasri
出版事項: (2019)

The influence of service quality dimensions on customer satisfaction towards tax agents
著者:: Nor Adwiyah, Awang
出版事項: (2019)

The Effect of Website Quality Service on Customer Satisfaction Study on Qatar Airways
著者:: Baliem, Ahmed Abubaker
出版事項: (2009)

The effect of service quality on customer satisfaction of Bank Islam Malaysia Berhad
著者:: Utari, Septi
出版事項: (2025)

The factors that influence customer purchase intention toward life insurance products
著者:: Nurul Ammira, Hamzah
出版事項: (2021)

Factors influencing customer satisfaction using e-hailing services in Melaka
著者:: Ahmad Fadzil, Mohamad
出版事項: (2021)

Customer Satisfaction and Preferences in Banking Industry: An Empirical Investigation on Public Sector Employees
著者:: Farzila, Md Zuki
出版事項: (2009)

The influence sevices quality of last-mile delivery services on customer satisfaction in Malaysia
著者:: Tan, Wei Bin
出版事項: (2024)

The impacts of service quality dimensions on customer satisfaction of banking sector in Penang, Malaysia
著者:: Indrani, Ravinthiran
出版事項: (2021)

Customer satisfaction of online shopping among employees of CMA CGM group Malaysia
著者:: Lee, Gin Gank
出版事項: (2018)

Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan
著者:: Alnaser, Ahmad Salih Mheidi
出版事項: (2010)

The study of encounter service quality among Malaysian' online retailers towards customer loyalty
著者:: Fatin Firzana, Muhammad Khairi
出版事項: (2021)

Customers' awareness towards intention to purchase halal cosmetic products among UUM students
著者:: Atikah, Zainal Ariffin
出版事項: (2017)

Factors of customer's intention to use Ar-Rahnu at Post Office: A case study in Kedah
著者:: Nadiah Nabilah, Baharum
出版事項: (2014)

Customer Satisfaction and Service Quality : A Case Study of Bank Islam Malaysia Berhad (BIMB)
著者:: Fozi, Awang
出版事項: (2009)

A study of customer satisfaction on products and services: The case of KM Vet Pharm Sdn. Bhd.
著者:: Suloseni, Supermanuam
出版事項: (2018)

The influence of personal and role factors in the formation of customer orientation behaviour towards the performance of financial planners in Malaysia
著者:: Chung, Muh Sha
出版事項: (2019)

An empirical study on the factors influencing customers satisfaction among mobile phone users at the University of Benghazi in Libya
著者:: Aldrogi, Ziad W. Ahmed
出版事項: (2013)

The effect of a contextual, organizational, individual and system factors on customer satisfaction of CRM implementation in public sector in Oman
著者:: Al Arafati, Ahmed Said
出版事項: (2020)