The effect of service quality, fairness, reputation and perceived value on patient's loyalty in Malaysian private hospitals

Healthcare providers' quality becomes a serious problem in Indonesia thereby leading many Indonesians to seek medical treatment in Malaysian private hospitals. Nevertheless, Malaysian private hospitals are not equally delivering the expected quality services to the patients, thus leading to sho...

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Bibliographic Details
Main Author:	Turay, Tiara
Format:	Thesis
Language:	English English
Published:	2021
Subjects:	RA410.55 Hospital Care.
Online Access:	https://etd.uum.edu.my/9628/1/s99122_01.pdf https://etd.uum.edu.my/9628/2/s99122_02.pdf https://etd.uum.edu.my/9628/
Abstract	Abstract here

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