The influencing factors of the grab car users' satisfaction: a study in Kedah

The main purpose of this study is to examine the influencing factors of the Grab car users’ satisfaction in Kedah. In this study, the dimensions of service quality are represented by tangibility, reliability, responsiveness, assurance, and empathy (independent variables). Meanwhile, the Grab car use...

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Détails bibliographiques
Auteur principal:	Ahmad, Nur Azimah
Format:	Thèse
Langue:	anglais anglais anglais
Publié:	2021
Sujets:	HE Transportation and Communications
Accès en ligne:	https://etd.uum.edu.my/9753/1/permission%20to%20use-not%20allowed.pdf https://etd.uum.edu.my/9753/2/s826346_01.pdf https://etd.uum.edu.my/9753/3/s826346_02.pdf

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