A study of system, human, technology and web self-efficacy as determinant factors of e-learning success in Malaysian public universities

• Main Author: Tariq, Sania
• Format: Thesis
• Language: English
• Published: 2021
• Subjects: T58.5-58.64 Information technology; LB2300 Higher Education
• Online Access: https://etd.uum.edu.my/9882/1/s901693_01.pdf; https://etd.uum.edu.my/9882/

Technology has influenced all sectors in the world. In the education sector, technology plays an important role and is termed 'e-learning'. Due to the advancement of technology in the education sector, studies on e-learning success has become an important focus. Therefore, it is important to address the factors that affect the success of e-learning. Previous research has found that system, human, and technology factors contribute to the success of e-learning. Hence, this study extended the DeLone & McLean IS success model with human and technology factors and the moderating role of web self-efficacy on the relationship between human factors (motivation, psychological factor, teacher's attitude)/ technology factors and user satisfaction/system use. Using a cross-sectional survey technique, this study gathers data through an online survey from lecturers working in Malaysian public universities. The study uses SmartPLS version 3.0 M3 to validate the hypotheses. The findings of the test indicated that system factors (information quality, system quality, and support service quality), technology factors, and one out of three dimensions of the human factor (i.e. the psychological factor) are found to be significantly related to user satisfaction. Information quality and two out of three dimensions of the human factors (i.e. motivation and teacher's attitude) are found insignificant with system use. The relationship between user satisfaction, intention to use, and system use is found significant. Moreover, Web self-efficacy moderated the relationship only between psychological factors and user satisfaction. The study contributed to the body of knowledge regarding human factors, technology factors, and web self-efficacy with a special focus on Malaysian public universities. Furthermore, in light of the findings, the study has provided recommendations for managerial staff, policymakers, and future researchers. Lastly, the limitations of the study with future research directions are also discussed.