Pengaruh kualiti perkhidmatan dan tadbir urus yang baik terhadap kepuasan pelanggan di MBAS

The focus of the study is to review the relationship and influence of the quality of service and good governance towards customer satisfaction in local authority areas. The motivation of this study was driven by previous research highlights showing that there is still little research on joint implem...

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Bibliographic Details
Main Author:	Bohari, Md Yusof
Format:	Thesis
Language:	English English English
Published:	2018
Subjects:	HD58.9 Organizational Effectiveness. HF5415.33 Consumer Behavior. HF5546-5548.6 Office Management
Online Access:	https://etd.uum.edu.my/9945/1/s821920_01.pdf https://etd.uum.edu.my/9945/2/s821920_02.pdf https://etd.uum.edu.my/9945/3/s821920_rujukan.docx https://etd.uum.edu.my/9945/
Abstract	Abstract here

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