Factors that influence job performance amongst workers in call center

This study is conducted to determine the significance of role stress, personality factors and workload factors of a worker’s job performance from a call center job. This study has been conducted across all random call center agencies across the state of Penang, with a total of 162 respondents who ha...

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Bibliographic Details
Main Author:	Kunasegaran, Moorthy
Format:	Thesis
Language:	English English English
Published:	2021
Subjects:	HF5549-5549.5 Personnel Management. Employment
Online Access:	https://etd.uum.edu.my/9993/1/depositpermission-not%20allow_s824092.pdf https://etd.uum.edu.my/9993/2/s824092_01.pdf https://etd.uum.edu.my/9993/3/s824092_02.pdf https://etd.uum.edu.my/9993/
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