Salient Customer Relationship Management (CRM) dimensions contributing to customer loyalty for UEMS in facility management / Al Ashraf Zarif Al Bakri, Nurul Azrina Rusni & Ezuana Jaaffar

Growing revenues and profits are the most prominent business objectives of many facility management providers which ultimately help to strengthen the company’s presence in the industry. Focusing on managing relationship with customers can cultivate loyalty which subsequently lead to customer ret...

وصف كامل

التفاصيل البيبلوغرافية
المؤلفون الرئيسيون: Al Bakri, Al Ashraf Zarif, Rusni, Nurul Azrina, Jaaffar, Ezuana
التنسيق: أطروحة
اللغة:الإنجليزية
منشور في: 2018
الموضوعات:
Customer services. Customer relations
Employee rights
Employee motivation
Performance standards
الوصول للمادة أونلاين:https://ir.uitm.edu.my/id/eprint/26140/2/26140.pdf

الانترنت

https://ir.uitm.edu.my/id/eprint/26140/2/26140.pdf

مواد مشابهة