Service quality, doctors’ communication quality and patient satisfaction in KPJ Selangor Specialist Hospital / Azura Ahmad Zahdi, Nizman Hadi Nor Hashim and Sharifah Arina Syed Mhd Hanafiah

The purpose of this study is to understand the relationship between service quality, doctors’ communication quality and patient satisfaction in KPJ Selangor Specialist Hospital. A scale comprising of 21 items of service quality, 15 items of doctors’ communication quality and 9 items of patient satis...

詳細記述

書誌詳細

主要な著者:	Ahmad Zahdi, Azura, Nor Hashim, Nizman Hadi, Syed Mhd Hanafiah, Sharifah Arina
フォーマット:	学位論文
言語:	英語
出版事項:	2020
主題:	Consumer satisfaction Customer services. Customer relations
オンライン･アクセス:	https://ir.uitm.edu.my/id/eprint/31285/1/31285.pdf