Patient perceived service quality towards counter service in Hospital Sultan Ismail Johor Bahru / Masdita Md Dan and Hamizah Abdul Hamid

This dissertation analyses the patients' perceived service quality towards counter services in the Hospital Sultan Ismail Johor Bahru ("HSIJB"). This study look at the gap between the perceived expected service quality and the perception of service quality at the counters includes of...

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Détails bibliographiques
Auteurs principaux:	Md Dan, Masdita, Abdul Hamid, Hamizah
Format:	Thèse
Langue:	anglais
Publié:	2019
Sujets:	Consumer satisfaction Customer services. Customer relations
Accès en ligne:	https://ir.uitm.edu.my/id/eprint/54959/1/54959.pdf
Abstract	Abstract here

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