Mediating effects of customer perceived value on relationship among service quality, customer experience and customer satisfaction of E-banking services in Bangladesh

The banking sector unquestionably plays a critical role in any country's economic development and social growth in terms of wealth generation, which positively affects Gross Domestic Product (GDP). Technological advances have made remote sales and administration of financial services and pro...

Description complète

Détails bibliographiques
Auteur principal:	Bashir, Md Abdul
Format:	Thèse
Langue:	anglais
Publié:	2022
Sujets:	Internet banking - Customer services - Bangladesh
Accès en ligne:	http://psasir.upm.edu.my/id/eprint/114015/1/114015.pdf

Documents similaires

Effects of customer relationship management, customer perceived value and customer socio - demographic characteristics on bank customers’ loyalty in Ghana
par: Agbemabiese, George Cudjoe
Publié: (2018)

Determinant of customer intention to adopt mobile banking services in Sauda Arabia
par: Alsheikh, Layla Hodaed
Publié: (2013)

Service quality of banks after merger : consumers' perception
par: Hong, Yong Hoe
Publié: (2001)

Influence of employee capability and relational process on service quality and customer outcomes in customer relationship management
par: Ramli, Suriana
Publié: (2017)

Effects of standardization and customization level on service quality, customer satisfaction and loyalty, and moderating roles of service nature and customer needs
par: Kasiri, Leila Agha
Publié: (2015)

E-service quality model for assessing customer satisfaction of mobile banking application
par: Owuamanam, Jude Ndubuisi
Publié: (2021)

Customer and Employee Service Quality Management in the Airline Industry
par: Petchi, Cessie Sylvia
Publié: (2003)

Customer awareness and factors influencing Islamic banking adoption in Bintulu, Malaysia
par: Latip, Malisah
Publié: (2015)

Analyzing Malaysian consumers' decision making styles dimensions in banking services
par: Zainal Ariffin, Zailin
Publié: (2002)

A study on contribution of service quality, price, corporate image and customers' satisfaction towards customer loyalty case study of Telekom Malaysia Kota Bharu region / Hasbullah Zakaria
par: Zakaria, Hasbullah
Publié: (2008)

Factors that influence customer satisfaction towards services provided by Sutra Beach Resort & Spa (SBR) / Rosharizan Che Husin
par: Che Husin, Rosharizan
Publié: (2008)

The determinants and relationship of customer perceived factors on loyalty for electrical and electronic product brands in Sarawak / Gloria Panit
par: Panit, Gloria
Publié: (2013)

Antecedents of job embeddedness and its effect on proactive customer service performance of frontline employees in the hospitality industry
par: Chan, Wei Leong
Publié: (2018)

Environmental oriented corporate social responsibility and customer loyalty: corporate image as a mediator / Nor Irwani Abdul Rahman
par: Abdul Rahman, Nor Irwani
Publié: (2015)

Benefit and sacrifice factors affecting customer satisfaction toward adoption of internet banking in Iraqi Kurdistan region
par: Majeed, Ashty Rasull
Publié: (2020)

Impact Of Servicescape Failures And Associated Recovery Strategies On Customer Behavior In The Food Service Industry
par: Chua, Bee Lia
Publié: (2009)

The effects of hotel’s brand personality dimensions on customer’s satisfaction in Kuala Lumpur hotels / Nadiah Abu Zaireen
par: Abu Zaireen, Nadiah
Publié: (2013)

' Customers satisfaction towards the effectiveness of order cycle time management at perodua parts sales department / Rohana Bulat
par: Bulat, Rohana
Publié: (2019)

Customer Satisfaction on Services offered by Pos Laju Sungai Merah, Sibu, Sarawak / Aja Langgit
par: Langgit, Aja
Publié: (2015)

A study on customer satisfaction at shell petrol stations / Nor Hilmi Jaid
par: Jaid, Nor Hilmi
Publié: (1998)

The analysis on how corporate image, service quality, customer satisfaction enhance customer loyalty towards Kopcel shoppe among members of KCB’s. Case study at Menara Celcom, Jalan Semarak, Kuala Lumpur / Nur Nazihah Raman
par: Raman, Nur Nazihah
Publié: (2011)

Customer perception towards traditional taxi services in Klang valley / Noor Amirah Ab Rahman, Nur Izzati Syazwani Ghazali and Wan Nor Syazleen Wan Ismail
par: Ab Rahman, Noor Amirah, et autres
Publié: (2019)

Customer satisfaction of services offered by BUJ Technology Enterprise Sdn. Bhd / Nur Syahida Azma Mohd Yusoff
par: Mohd Yusoff, Nur Syahida Azma
Publié: (2011)

Influence of customer relationship management, technology innovation and customer empowerment on customer loyalty in Kuwaiti banks
par: Aldaihani, Faraj Mazyed Faraj
Publié: (2021)

Customer’s satisfaction towards islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh / Syafawati Mohd Tormidzi
par: Mohd Tormidzi, Syafawati
Publié: (2011)

Customers satisfaction towards Islamic banking services: A study of Malaysian banks in Kuala Lumpur / Asmah Saad
par: Saad, Asmah
Publié: (2015)

The role of consumer perception towards customer acceptance of mobile customer relationship management (MCRM) / Nur Izzatie Ariffin
par: Ariffin, Nur Izzatie
Publié: (2012)

Service quality and mediating role of perceived value and international tourist satisfaction on tourist loyalty in 4- and 5- star hotels in Kuala Lumpur, Malaysia
par: Keshavarz, Yousef
Publié: (2016)

Customers’ satisfaction toward front counter services in Valuation & Property Management Department, Majlis Perbandaran Sungai Petani, Kedah (MPSPK) / Norliani Omar
par: Omar, Norliani
Publié: (2011)

Level of customer satisfaction toward building customer loyalty : a case study at Binaraya PKINK Sdn Bhd / Nurul Aida Mohd Zin
par: Mohd Zin, Nurul Aida
Publié: (2012)

Influence of perceived innovativeness, customer perceived values and attitude towards customer value co-creation behaviour in dessert cafés
par: Ling, Esther Sii Wei
Publié: (2023)

Causal relationship between service guarantees and customer satisfaction in four-and five-star hotels in Malaysia
par: Mohd Shahril, Aslinda
Publié: (2014)

Customer's perception towards product and location of @: works department at Hankyu Jaya Klang / Raja Rohafiza Raja Hassan
par: Raja Hassan, Raja Rohafiza
Publié: (1997)

The Effects Of Customer Experience And Customer Equity Dimensions In Building Service Loyalty In Private Hospitals Of Bangladesh
par: Nadia Farhana, Nadia Farhana
Publié: (2017)

Customer satisfaction with Kedai Rakyat Satu Malaysia / Lisa Laga and Jenny Lucas
par: Laga, Lisa, et autres
Publié: (2016)

Managing service quality, customer's satisfaction and loyalty: The case of RHB Bank Jalan Padungan Branch / Augustine Iman Bandang and Lekny Eni Minier
par: Bandang, Augustine Iman, et autres
Publié: (2017)

A study on customers’ perception towards the information counter, MunLoong-Hankyu Jaya Bangsar, Kuala Lumpur / Rohaya Ishak
par: Ishak, Rohaya
Publié: (1998)

Customer awareness and acceptance towards Billion Marketing's in-house brand for leather products 'RORINE' / Mazumi Jaafar
par: Jaafar, Mazumi
Publié: (1998)

Supply response of selected crops in Bangladesh
par: Mia, Mohammad Ismail
Publié: (2012)

Mediating role of resistance in relationships between organizational culture, change, innovation, and organizational effectiveness in commercial banking sector of Pakistan
par: Naveed, Rana Tahir
Publié: (2017)