Mediating effects of customer perceived value on relationship among service quality, customer experience and customer satisfaction of E-banking services in Bangladesh

The banking sector unquestionably plays a critical role in any country's economic development and social growth in terms of wealth generation, which positively affects Gross Domestic Product (GDP). Technological advances have made remote sales and administration of financial services and pro...

وصف كامل

التفاصيل البيبلوغرافية
المؤلف الرئيسي:	Bashir, Md Abdul
التنسيق:	أطروحة
اللغة:	الإنجليزية
منشور في:	2022
الموضوعات:	Internet banking - Customer services - Bangladesh
الوصول للمادة أونلاين:	http://psasir.upm.edu.my/id/eprint/114015/1/114015.pdf

مواد مشابهة

Effects of customer relationship management, customer perceived value and customer socio - demographic characteristics on bank customers’ loyalty in Ghana
حسب: Agbemabiese, George Cudjoe
منشور في: (2018)

Determinant of customer intention to adopt mobile banking services in Sauda Arabia
حسب: Alsheikh, Layla Hodaed
منشور في: (2013)

Service quality of banks after merger : consumers' perception
حسب: Hong, Yong Hoe
منشور في: (2001)

Influence of employee capability and relational process on service quality and customer outcomes in customer relationship management
حسب: Ramli, Suriana
منشور في: (2017)

Effects of standardization and customization level on service quality, customer satisfaction and loyalty, and moderating roles of service nature and customer needs
حسب: Kasiri, Leila Agha
منشور في: (2015)

E-service quality model for assessing customer satisfaction of mobile banking application
حسب: Owuamanam, Jude Ndubuisi
منشور في: (2021)

Customer and Employee Service Quality Management in the Airline Industry
حسب: Petchi, Cessie Sylvia
منشور في: (2003)

Customer awareness and factors influencing Islamic banking adoption in Bintulu, Malaysia
حسب: Latip, Malisah
منشور في: (2015)

Analyzing Malaysian consumers' decision making styles dimensions in banking services
حسب: Zainal Ariffin, Zailin
منشور في: (2002)

A study on contribution of service quality, price, corporate image and customers' satisfaction towards customer loyalty case study of Telekom Malaysia Kota Bharu region / Hasbullah Zakaria
حسب: Zakaria, Hasbullah
منشور في: (2008)

Factors that influence customer satisfaction towards services provided by Sutra Beach Resort & Spa (SBR) / Rosharizan Che Husin
حسب: Che Husin, Rosharizan
منشور في: (2008)

The determinants and relationship of customer perceived factors on loyalty for electrical and electronic product brands in Sarawak / Gloria Panit
حسب: Panit, Gloria
منشور في: (2013)

Antecedents of job embeddedness and its effect on proactive customer service performance of frontline employees in the hospitality industry
حسب: Chan, Wei Leong
منشور في: (2018)

Environmental oriented corporate social responsibility and customer loyalty: corporate image as a mediator / Nor Irwani Abdul Rahman
حسب: Abdul Rahman, Nor Irwani
منشور في: (2015)

Benefit and sacrifice factors affecting customer satisfaction toward adoption of internet banking in Iraqi Kurdistan region
حسب: Majeed, Ashty Rasull
منشور في: (2020)

Impact Of Servicescape Failures And Associated Recovery Strategies On Customer Behavior In The Food Service Industry
حسب: Chua, Bee Lia
منشور في: (2009)

The effects of hotel’s brand personality dimensions on customer’s satisfaction in Kuala Lumpur hotels / Nadiah Abu Zaireen
حسب: Abu Zaireen, Nadiah
منشور في: (2013)

' Customers satisfaction towards the effectiveness of order cycle time management at perodua parts sales department / Rohana Bulat
حسب: Bulat, Rohana
منشور في: (2019)

Customer Satisfaction on Services offered by Pos Laju Sungai Merah, Sibu, Sarawak / Aja Langgit
حسب: Langgit, Aja
منشور في: (2015)

A study on customer satisfaction at shell petrol stations / Nor Hilmi Jaid
حسب: Jaid, Nor Hilmi
منشور في: (1998)

The analysis on how corporate image, service quality, customer satisfaction enhance customer loyalty towards Kopcel shoppe among members of KCB’s. Case study at Menara Celcom, Jalan Semarak, Kuala Lumpur / Nur Nazihah Raman
حسب: Raman, Nur Nazihah
منشور في: (2011)

Customer perception towards traditional taxi services in Klang valley / Noor Amirah Ab Rahman, Nur Izzati Syazwani Ghazali and Wan Nor Syazleen Wan Ismail
حسب: Ab Rahman, Noor Amirah, وآخرون
منشور في: (2019)

Customer satisfaction of services offered by BUJ Technology Enterprise Sdn. Bhd / Nur Syahida Azma Mohd Yusoff
حسب: Mohd Yusoff, Nur Syahida Azma
منشور في: (2011)

Customers satisfaction towards Islamic banking services: A study of Malaysian banks in Kuala Lumpur / Asmah Saad
حسب: Saad, Asmah
منشور في: (2015)

Customer’s satisfaction towards islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh / Syafawati Mohd Tormidzi
حسب: Mohd Tormidzi, Syafawati
منشور في: (2011)

The role of consumer perception towards customer acceptance of mobile customer relationship management (MCRM) / Nur Izzatie Ariffin
حسب: Ariffin, Nur Izzatie
منشور في: (2012)

Influence of customer relationship management, technology innovation and customer empowerment on customer loyalty in Kuwaiti banks
حسب: Aldaihani, Faraj Mazyed Faraj
منشور في: (2021)

Service quality and mediating role of perceived value and international tourist satisfaction on tourist loyalty in 4- and 5- star hotels in Kuala Lumpur, Malaysia
حسب: Keshavarz, Yousef
منشور في: (2016)

Customers’ satisfaction toward front counter services in Valuation & Property Management Department, Majlis Perbandaran Sungai Petani, Kedah (MPSPK) / Norliani Omar
حسب: Omar, Norliani
منشور في: (2011)

Influence of perceived innovativeness, customer perceived values and attitude towards customer value co-creation behaviour in dessert cafés
حسب: Ling, Esther Sii Wei
منشور في: (2023)

Level of customer satisfaction toward building customer loyalty : a case study at Binaraya PKINK Sdn Bhd / Nurul Aida Mohd Zin
حسب: Mohd Zin, Nurul Aida
منشور في: (2012)

Causal relationship between service guarantees and customer satisfaction in four-and five-star hotels in Malaysia
حسب: Mohd Shahril, Aslinda
منشور في: (2014)

Customer's perception towards product and location of @: works department at Hankyu Jaya Klang / Raja Rohafiza Raja Hassan
حسب: Raja Hassan, Raja Rohafiza
منشور في: (1997)

Managing service quality, customer's satisfaction and loyalty: The case of RHB Bank Jalan Padungan Branch / Augustine Iman Bandang and Lekny Eni Minier
حسب: Bandang, Augustine Iman, وآخرون
منشور في: (2017)

Customer satisfaction with Kedai Rakyat Satu Malaysia / Lisa Laga and Jenny Lucas
حسب: Laga, Lisa, وآخرون
منشور في: (2016)

The Effects Of Customer Experience And Customer Equity Dimensions In Building Service Loyalty In Private Hospitals Of Bangladesh
حسب: Nadia Farhana, Nadia Farhana
منشور في: (2017)

A study on customers’ perception towards the information counter, MunLoong-Hankyu Jaya Bangsar, Kuala Lumpur / Rohaya Ishak
حسب: Ishak, Rohaya
منشور في: (1998)

Customer awareness and acceptance towards Billion Marketing's in-house brand for leather products 'RORINE' / Mazumi Jaafar
حسب: Jaafar, Mazumi
منشور في: (1998)

Mediating role of resistance in relationships between organizational culture, change, innovation, and organizational effectiveness in commercial banking sector of Pakistan
حسب: Naveed, Rana Tahir
منشور في: (2017)

A study on the factors that contribute the customer-supplier relationship. A case study of Giffarine Skyline Unity (M) Sdn. Bhd / Noor Amira Ab Rahman
حسب: Ab Rahman, Noor Amira
منشور في: (2011)