The Effect of Service Process on Guests Encounter Satisfaction at Three-Star Hotels
Most studies on the hotel industry deal with customer satisfaction and service quality in general. However, this study focuses on encounter satisfaction during the check-in process at three-star hotels in Peninsular Malaysia. The objectives of the study are to examine the ten dimensions of percep...
| मुख्य लेखक: | Mohd Ali, Hairuddin |
|---|---|
| स्वरूप: | थीसिस |
| भाषा: | अंग्रेज़ी अंग्रेज़ी |
| प्रकाशित: |
2006
|
| विषय: | |
| ऑनलाइन पहुंच: | http://psasir.upm.edu.my/id/eprint/6878/1/GSM_2006_8.pdf |
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समान संसाधन
-
Causal relationship between service guarantees and customer satisfaction in four-and five-star hotels in Malaysia
द्वारा: Mohd Shahril, Aslinda
प्रकाशित: (2014) -
Pengurusan hutang dalam kalangan pekerja muda di zon tengah, Semenanjung Malaysia
द्वारा: Abdullah, Nuraini
प्रकाशित: (2015) -
Taxonomy and some ecological aspects of meiobenthic harpacticoid copepods in coastal water of Peninsular Malaysia
द्वारा: Kassim, Zaleha
प्रकाशित: (2000) -
A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli
द्वारा: Ramli, Nur Haslina
प्रकाशित: (2008) -
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द्वारा: Shik, Pei Yen
प्रकाशित: (2015)