Improving customer billing telephony using User Experience (UX) approach

User Experience (UX) is technology that fulfils an instrumental needs which include a subjective, situated, complex and dynamic encounter. UX represent the holistic view with of the pragmatic aspect and hedonic aspect. Nowadays, UX is become important issue and has been discussed by many researchers...

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Bibliographic Details

Main Author:	Bidin, Raziera
Format:	Thesis
Language:	English
Published:	2018
Subjects:	Mobile computing Human-computer interaction User interfaces (Computer systems)
Online Access:	http://psasir.upm.edu.my/id/eprint/68959/1/FSKTM%202018%2039%20-%20IR.pdf