Price, performance and expectations as determinants of customer satisfaction in a low price-high quality hotel

In this study, the model describes the impact of price, performance and expectations on satisfaction, is tested. The results suggest that pre-price and pre-performance expectations do not play important roles in determining customer satisfaction in a low price/high quality hotel industries. Post-pri...

书目详细资料
主要作者:	Ahmad, Sabri
格式:	Thesis
语言:	英语英语
出版:	1999
主题:	Consumer satisfaction Hotels
在线阅读:	http://psasir.upm.edu.my/id/eprint/77864/1/t%20GSM%201999%202%20%281900118346%29.pdf

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