Influence of customer orientation and internal marketing on job satisfaction among employees in banking industry in Lagos, Nigeria

The competitive nature and environment that banking industry operates has been the cardinal factor which has compelled them to focus their strength towards breeding customer-oriented employees through the engagement of internal marketing practice that will metamorphose to the employees’ job satis...

Description complète

Détails bibliographiques
Auteur principal:	Obodoechi, Acho Kenneth
Format:	Thèse
Langue:	anglais
Publié:	2020
Sujets:	Consumer satisfaction - Case studies Consumer behavior Job satisfaction
Accès en ligne:	http://psasir.upm.edu.my/id/eprint/90646/1/FPP%202020%2017%20IR.pdf

Documents similaires

Consumer competency and relationship between dissatisfaction and complaint behaviour among mobile telecommunication network consumers in Lagos, Nigeria
par: Chinedu, Anyanwu Hilary
Publié: (2017)

Determinants of job satisfaction among employees at Kuching High Courts /Aida Montong
par: Montong, Aida
Publié: (2018)

Technology readiness, customer perceived value, customer information satisfaction and behavioral intention on tablet-based menu ordering experience / Muhammad Izzat Zulkifly
par: Izzat Zulkifly, Muhammad
Publié: (2017)

Determinants of female customers' satisfaction in Saudi Arabian retail banks / Maysoon Ibrahim Qanetah
par: Qanetah, Maysoon Ibrahim
Publié: (2011)

Mediating effect of job satisfaction on relationship between leadership style, job involvement, perceived organizational support and lecturers’ organizational commitment in Nigeria
par: Sakiru, Oladipo Kolapo
Publié: (2019)

Relationship between leadership styles of managers and employee’s perceived job performance in a bank in Nigeria
par: Aishat, Olorundare Agbana
Publié: (2016)

Managing service quality, customer's satisfaction and loyalty: The case of RHB Bank Jalan Padungan Branch / Augustine Iman Bandang and Lekny Eni Minier
par: Bandang, Augustine Iman, et autres
Publié: (2017)

Consumer complaint behaviour, satisfaction with complaint handling, mobile phone dependency and relationship quality in mobile phone service industry
par: A. Rahman, Mohd. Khirzanbadzli
Publié: (2016)

Customers satisfaction towards Islamic banking services: A study of Malaysian banks in Kuala Lumpur / Asmah Saad
par: Saad, Asmah
Publié: (2015)

A study on fashion window displays in Malaysia and its influence on consumers shopping decision / Nor Aishah Zaha Zainal Abidin
par: Zainal Abidin, Nor Aishah Zaha
Publié: (2016)

Knowledge of risks and vulnerability, preparedness, the government support and homestay operators business resiliency / Ammar Abd Ghapar
par: Abd Ghapar, Ammar
Publié: (2017)

The relationship between work environment and employees job satisfaction of non-academic staff at Universiti Teknologi Mara Cawangan Kelantan Kampus Machang (UiTM) / Maria Muhammad Nasir
par: Muhammad Nasir, Maria
Publié: (2020)

Critical success factors of budget hotel performance and mediating role of customer satisfaction
par: Nazari, Narges
Publié: (2019)

Price, performance and expectations as determinants of customer satisfaction in a low price-high quality hotel
par: Ahmad, Sabri
Publié: (1999)

Relationships between job satisfaction, job motivation, organizational commitment and intent to stay among academic staff of private colleges
par: Morshidi, Azizan
Publié: (2000)

An exploratory study on counterfeit purchase intention of international brands amongst Malaysians.
par: Mah, Pei See
Publié: (2001)

Development and validation of job satisfaction instrument for offshore catering employees in Malaysia
par: Abdul Majid, Mohd Aliff
Publié: (2019)

Factors that contribute the job satisfaction among staff at KPTMBKB waterfront campus / Wan Nurul 'Ain Wan Zolkarnani
par: Wan Zolkarnani, Wan Nurul 'Ain
Publié: (2012)

A study on customer’s awareness towards SUKIMI’S products / Mohd Norisham Mohamad Rosli
par: Mohamad Rosli, Mohd Norisham
Publié: (2011)

Consumer behavior in shopping malls : an exploratory study amongst students from institutions of higher learning at Klang Valley
par: Dahari, Zainurin
Publié: (2001)

Relationships between job satisfaction and organizational commitment towards turnover intention among medical officers in Hospital Ampang / Haryati Dollah and Nor Hafizah Abd Razak
par: Dollah, Haryati, et autres
Publié: (2020)

Customer selection criteria for islamic home financing in Johor / Murni Farhana Talib
par: Talib, Murni Farhana
Publié: (2011)

Overall Job Satisfaction Among Managerial Employees in the Public Services Department, Malaysia
par: Mohd Kamil, Mohamed Hashim
Publié: (1993)

Benefit and sacrifice factors affecting customer satisfaction toward adoption of internet banking in Iraqi Kurdistan region
par: Majeed, Ashty Rasull
Publié: (2020)

Customers' satisfaction and service quality towards frontline staff at Yayasan Sarawak / Nur Affiqah Alwi
par: Alwi, Nur Affiqah
Publié: (2015)

Faktor kepuasan pelanggan terhadap perkhidmatan Kementerian Perdagangan Dalam Negeri, Koperasi Dan Kepenggunaan Wilayah Persekutuan Putrajaya dan Kuala Lumpur, Malaysia
par: Mat Udi, Zulfamy
Publié: (2018)

Consumer satisfaction and return patronage in specialty coffeehouse in Malaysia
par: Teh, Chean Boon
Publié: (2002)

Consumer satisfaction and return patronage in specialty coffeehouse in Malaysia.
par: Teh, Chean Boon
Publié: (2002)

The relevant practices of ERG theory of motivation toward job satisfaction / Nurfaiza Ibrahim
par: Ibrahim, Nurfaiza
Publié: (2004)

Mediating role of learning goal orientation and predictors of job satisfaction among caregivers of people with disability in Selangor, Malaysia
par: Abdul Rahman, Segufta Yasmi
Publié: (2022)

Hubungan kepuasan kerja dengan kecerdasan emosi dalam kalangan warga Polis Diraja Malaysia di Ibu Pejabat Polis Daerah, Selangor, Malaysia
par: Che Yusoff, Erny Yusnida
Publié: (2016)

Age differences, proactive personality, coping strategies, job stress and job satisfaction among employees in outsourcing companies in Malaysia
par: Lai, Pei Wen
Publié: (2019)

A study on the effects of promotion towards job satisfaction within public organization / Nurhanani Kamaludin
par: Kamaludin, Nurhanani
Publié: (2004)

Consumer complaining behavior : consumers' evaluations on service recovery strategies
par: Ahmad, Norzie Iriani
Publié: (2001)

Contribution of intrinsic and extrinsic motivation factors on job satisfaction of foreign nurses in public hospitals of Hail City, Saudi Arabia
par: Fahad B, Alsabhan Turki
Publié: (2021)

Factors that influence consumer ethics in purchasing process of pirated VCDs and CDs / Nurul Liyana Sapee
par: Sapee, Nurul Liyana
Publié: (2011)

Predictive Ability Of Selected Individual And Organisational Variables On Job Performance Of Selected Employees In A Japanese Multinational Company In Malaysia
par: Devi Subramaniam, Indra
Publié: (1996)

Influence of customer relationship management, technology innovation and customer empowerment on customer loyalty in Kuwaiti banks
par: Aldaihani, Faraj Mazyed Faraj
Publié: (2021)

Role of store image and cause-related marketing in hypermarket visit intention
par: Hong, Kay Tze
Publié: (2018)

Nature of Job and Job Satisfaction of Extension Officers in Development Agencies in Selangor and Federal Territory
par: Sulaiman, Ramlah
Publié: (1984)

Cannot write session to /tmp/vufind_sessions/sess_c95jen31bpeleuih1gm9ap6qbr