Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia / Nor Ilyani Binti Zainal

ग्रंथसूची विवरण
मुख्य लेखक: Nor Ilyani, Zainal
स्वरूप: थीसिस
प्रकाशित: 2011
विषय: